Customer Service Employee, speaking Dutch on a native level

International company

The main purpose of Customer Service is to take care of all the day-to-day activities needed to give and/or prepare answers to operation related queries from the company's clients. The Customer Services Representative handles queries from customers in a correct and professional manner with a high level provision of service as ultimate goal.

Reporting line:

The Customer Service Employee reports to the VP Operations.

Main activities:

• Ø Register all incoming queries and respond to clients within the agreed service levels;
• Ø If within the operational scope, investigate clients queries;
• Ø Solve minor issues directly;
• Ø Prepare other departments in order to solve major issues;
• Ø Signal other relevant departments in the occasion of structural issues to be solved;
• Ø Accept and process queries both operational and administrative;
• Ø Pro-active communication of positive and negative information to both internal and external customers;
• Ø Create and sustain a professional relationship with the customer;
• Ø Keep the customer database up-to-date;
• Ø Identify the needs and requests of present and potential customers;
• Ø Solve the customer's problems in a professional manner.

Education / Skills:

• Ø MBO commercial education (or equivalent;)
• Ø Commercial and flexible attitude, perseverance and ability to cope with stress;
• Ø Excellent written and verbal skills in Dutch and English;
• Ø Commercial experience gained in a similar position would be preferable;
• Ø Knowledge of automated systems.

€1.900 bruto/month

If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

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