Want to join the biggest name in travel??

Ønsker at arbejde i Amsterdam?
As a Customer Contact Representative in our Sales and Service Centre you answer travel related questions coming from KLM’s customers and, if applicable, travel agents. You suggest opportunities for them to fly with KLM and make their travel reservations or help them solve their own specific problem while visiting KLM websites. You look for improvements in the process and take further action if needed.

The department is open from Monday to Friday from 08:00 to 18:00 hrs. You will be scheduled in flexible rosters.

Tasks

1. Customer Services
You give general information, support and service in an effective way to customers and, if applicable, travel agents in order to improve customer satisfaction.

2. Reservations & Sales

You give information to KLM’s customers on flight fares, availability and schedules, recognize sales leads and act upon them, explain advantages of the KLM product over competitive airlines and search for alternatives if the customer’s initial wish cannot be fulfilled in order to conclude a sale and to increase turnover for KLM.

3. Feedback

Provide feedback to KLM about the use of KLM.com and suggest improvements.

Required are:

· General or professional secondary education level of work and perception

Fluent knowledge of Danish and English, both written and spoken
Experience in working with computers

Preferred are:

· Education in tourism

Proven sales & service attitude
Experience in working in a call center and/or in a travel/airline related industry

Competencies:

Interpersonal sensitivity
Resistance to stress
Power of persuasion
Verbal communication
Sales & customer service orientation

About Us
We are an International Sales and Service Center. Our team of 700 employees assist customers and travel agencies in 19 different countries, speaking 11 different languages!

It is our job to get things done! Working on behalf of KLM, Air France and Martinair, we ensure our passengers a relaxed and informed travel experience.

Who needs the burden of extra baggage when you can travel light!

Interested?? Let us know before July 10th 2009! The training starts on Augus 17th and is fully paid for.
Find more information on www.cygnific.com/heroeswanted and apply.
For questions please don't hesitate to contact us. We are looking forward to your application!