Desktop Support Field Technician

Desktop Support Field Technician

Location: Dublin, Ireland

The role of the Desktop Support Field Tech is to assist Employees of the organization regarding all facets of the corporate computing environment. The Desktop Support Field Tech must have first hand experience supporting computers in a Windows environment. Excellent communication and interpersonal skills are important so the technician can effectively work with internal groups and end users. Helpdesk and Field Operations support the corporate computing environment along with much of the local infrastructure for the site in Dublin, Ireland.

Duties and Responsibilities

 Receive escalated ticket from the Helpdesk and/or Triage Teams.
 Visit user’s location (as needed).
 Fix issue at user’s location.
 If not resolved, work with appropriate team member for resolution.
 Skillful with troubleshooting and working with all Windows Operating Systems: XP.
 Understanding of troubleshooting networking and TCP/IP configurations with a network environment that has multiple VLANS.
 Resolve and close tickets.
 Respond to all end user support issues escalated from the Help Desk.
 Remotely diagnoses and resolves requests utilizing remote tools.
 Install software applications as needed.
 Support on desktops, laptops, PDA’s, Smart Phones, peripherals, printers, etc.
 Image and configure systems including additional hardware/software requests.
 Performs new employee set-ups and migrations.
 Documents all end-user interactions in incident management system.
 Update Knowledge Base as needed.
 Recovers data from hard disk drives and/or performs data migration.
 Supports remote access for virtual private network (VPN), network computing device (NCD) and wireless communication of Laptops.
 Network printers, including the stock and replacement of toner cartridges.
 General Remote Access account issues.
 Administers Windows domain account issues.
 Responsible to follow the direction of management and provide feedback.
 All other tasks as assigned.

Knowledge, Skills, and Abilities

 Excellent customer service skills.
 Excellent verbal and written skills.
 Basic networking skills (i.e. TCPIP, DHCP, DNS etc).
 Familiar with ticketing systems.
 Remotely support VPN, desktops, laptops, PDA’s, peripherals, printers and resolves request using remote tools.
 Able to perform data migrations.
 Experience in supporting the Windows operating system and associated applications.
 Excellent team work skills.

Credentials and Experience

 3+ Years working in a helpdesk or call center support environment.
 MCSE/MCP is a plus.
 A+ preferred.
 Experience in providing desktop support to corporate users.

If you are interested email your resume to: