ESTONIAN CUSTOMER SUPPORT AGENT

Our client is the world's largest manufacturer of mobile devices; a leader in equipment, services and solutions for network operators; and a driving force in bringing mobility to businesses. Sitel is looking for new Estonian employees to provide customer service and usability/technical support to customers of our client.

Description
������ Being first point of contact for customers in Estonia
������ Handle all questions related to user support, troubleshooting, repair processes, presales, handset models and accessories for mobile phones via telephone, e-mail, internet and fax.
������ Investigate issues/orders and solve them, with ownership and demonstration of common sense
������ Follow up customer requests and make sure that no customer is left without care and appropriate answer
������ Promote products and websites including possibilities to self-support like software updates to customers when appropriate
������ Represent our client towards customers and contribute to the corporate image through excellent soft skills
������ Keep personal knowledge up-to-date on telecom, IT and customer care

������Vocational (technical) education and/or earlier work experience in technical support
������ Excellent analytical and troubleshooting skills
������ Helping is my second nature, I can find a solution to any problem, I am a detective, a listening ear, a sharp admin and a prime communicator!
������ Stress resistant, positive, constructive
������ Initiative taking, proactive and eager to learn
������ Administrative affinity, mastering of Microsoft Office.
������ Language skills: fluency in Estonian and Russian and very good command of English. Any other language would be an asset.
������ Working in a flexible work schedule is no problem for you

������ Permanent contract after the temp-period, attractive salary package
������ Advanced training schedule, frequent trainings to be up to date on the latest development in mobile technologies
������ Possibility for personal development and growth, further career opportunities!