Business Unit Manager - Localization

Our client is a long-established and globally-consolidated Translation and Localization services provider, delivering leading-edge language management business solutions to enterprises in the TMT, Life Sciences and Manufacturing sectors worldwide. The Company’s on-demand web-based platform coupled with their vertical expertise and regionally-centralised multilingual operations help clients optimize global business development strategies adapted to local markets through industry best practices.

The Company currently has vacancies at their Rio de Janeiro offices for a Business Unit Manager who will be responsible for managing the team delivering translation and localization-related services within one of the Company’s defined verticals. The key deliverables of the role are:

• Business growth through good execution, excellent client relations
• Aligning costs with revenues to ensure a profitable business
• Developing future business leaders
• Managing all stakeholders to ensure an effective operation
• A motivated team willing to go the extra mile as needed
• Achieving best practice in all aspects of the business through innovation and continuous improvement

The principal functions of the role will be centred on :

• Managing a team of project management professionals and technical experts in order to make sure they perform according to the account’s specific procedures, meeting/exceeding the client's expectations.
• Creating and reviewing clear, achievable goals to BU members to maximize their performance and promote career paths
• Overseeing all translation and localization projects to make sure they are delivered on time at agreed upon quality levels.
• Driving communication, development planning and performance management within the business unit.
• Managing the design and implementation of appropriate solutions to deliver profitable projects, with a focus on maximizing project Gross Margin, driving efficiency and increasing productivity
• Managing customer relationship with key clients in order to ensure client satisfaction, anticipating and addressing any issues and allow business revenue growth.
• Ensuring complete understanding of company service offerings and knowledge of external industry practices with a focus on continuous improvement.
• Working with the executive team and influencing the overall business strategic direction, profitability, and growth.
• Contributing to the development of business proposals. Playing a leading role in presenting proposals to target clients and senior management teams.
• Delivering the budgetted monthly revenue and GM
• Working with the team to build a strong partnership with sales, developing good client relationships and growing the business

The ideal candidate will have the following profile:

• BA/BSc in Business or equivalent combination of education and experience
• 5+ years of experience in senior project management roles (or equivalent) within the localization industry.
• Proven experience in people management
• Management of localization projects.
• Demonstrated knowledge of operational management, including but not limited to financial and staff management, policy and procedure development

• Understanding of Localization Industry trends and technologies
• Commercial perspective
• Customer Relationship Management skills
• Excellent English. Other main European languages an advantage.
• Demonstrated people management skills (Staff coaching, empowerment and development;
• Motivational skills and ability to create an open climate promoting staff creativity, initiative, and positive communication with team members and other departments)
• Skills in management of performance standards and incentive programs that increase morale & productivity
• Ability to work with and communicate effectively with colleagues and peers discussing improvements, solving problems, and following through with implementing solutions.
• Ability to confront staff issues and convert them into opportunities for motivation
• Proven customer relations track record.
• Excellent presentation & interpersonal skills
• Ability to work without direct supervision
• Ability to diagnose processes and transform them to add value for the Company
• Ability to understand client needs and add value to client process
• Commercial, negotiating and financial skills to control costs and maximise profitability
• Proactive and solution driven, results-oriented attitude

If you think you have what it takes to meet the challenges of our client’s rapidly-expanding business and are looking for the opportunity to develop your career at the heart of an industry leader, please submit your application with your CV in English and we’ll be in touch with you by return.