SHARED DESK CUSTOMER CARE AGENT WITH DANISH, FINNISH, SWEDIS

CallPoint New Europe is a leading multilingual contact center and business process outsourcing provider in Eastern Europe. The Company has got 1,000 positions across three state-of-the-art delivery centers: Sofia and Plovdiv (Bulgaria) and Bucharest (Romania) – all located in the city centers. We work for some of the Global Fortune 500 companies and enterprises recognized for their leadership in industries such as Travel & Leisure, High-Tech and Media, Retail & E-commerce and Financial Services.

Join us and Communicate with the World!

You can be part of an organization that will offer you exciting opportunities, where you can apply your experience, knowledge, and creativity. Here you will be part of the competitive, friendly environment that has made ourcompany successful.We need you as our:

SHARED DESK CUSTOMER CARE AGENT WITH DANISH, FINNISH, SWEDISH OR NORWEGIAN

Your profile:

• You are jazzed about LIFESTYLE subjects as fashion, fitness and diet products;
• You are able to process information quickly and manage several tasks simultaneously;
• You have fun working on a number of tasks at the same time and face a greater frequency of task switching;
• You are a dynamic person and master doing multiple things;
• You are fluent or native in Danish,  Finnish, Swedish or Norwegian;
• Good command of English is an advantage;

Your role:

• Customer service inbound and e-mail support for several of CallPoint’s customers;
• Occasionally support the customers with requested translations for the site or newsletters;
• Providing product information, payment methods and discount inquiries, delivery questions;
• Process delivery issues, returns, refunds, invoice requests;
• Answering customer questions sent by mail, liaising with the internal departments of the client, with the transporters and the warehouses.

What we offer:

• Supportive work-life balance policies;
• Attractive remuneration – 1000 EUR starting salary;
• Rent allowance - accommodation provided for the whole period while working in our company;
• Transportation allowance – up to 250 EUR refund of the costs for two-way air ticket;
• A fantastic location;
• Constant extensive trainings;
• Excellent multinational business environment;
• A great support role in a young, dynamic, informal and fast-paced environment;
• Work satisfaction;

If interested in this position, fill in our Application form at www.callpoint-group.com or send your CV and Cover letter to our HR Team to […]

Please quote the Reference number for this position - CP.BG-MLT

Thank you!