GERMAN Technical Support Agents WANTED

GERMAN Technical Support Agents WANTED!!! Great career opportunity in Cork, Ireland!

Location Cork, Ireland

Salary Competitive

Description Meghen Group Support Services is currently recruiting 8 German speaking Technical Support Agents in Cork. This is a Permanent position with Excellent Career Opportunity. Our client is a World Leading Computing Manufacturer well known on the market. The starting date for this position is 22nd October 2009.

Job summary:
The role requires general technical and customer service duties, follow-up standard diagnostic procedures in order to handle queries in the most effective way possible and if a more complex problem occurs recognize it and escalate accordingly, and providing feedback to the team leader.

Responsibilities:
-Answering customer queries about the products, systems, peripherals and software provided by the company
-Provide appropriate and accurate technical support via phone
-Troubleshooting
-Analyze the information provided by the customer on the phone and then drive it to resolution

Skills required:
-Fluency in both German and English
-Great communicational and organizational skills
-Previous call centre experience
-High level of computer literacy and knowledge of hardware principles
-Experience of working in a pressurized environment which is target driven

If you are interested in the position, do not hesitate to contact lola at 00 353 1 894 3011 or email your CV to [Email hidden]
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