Technical Support

TM32432904

Location: Cork city
Salary: Competitve package

Our client’s European Operations Centre is located on the outskirts of Cork city (the commercial centre of the southern region and Ireland’s second largest city). Established in 1980, my client employs more than 1000 people in Cork and from here the company provides a wide range of services to its customers in Europe. My client is a manufacturer of IT products.

Overview

You will provide technical support and customer service to consumer customers. You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognise more complex problems and escalate accordingly.

Responsibilities

• To provide basic to moderately complex support to customers on the client’s products, systems, peripherals and software
• Provide complete and appropriate technical solutions via phone
• Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion
• Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach
• Adjust your approach to all levels of customer experience.
• Teach and educate customers on support options, and the steps being taken to resolve their issue.
• Analyze information then drive it to resolution

Skills and Attributes

• Have fluent German and English
• Be a self-starter who is motivated and innovative
• Previous call centre experience
• An appreciation of the IT environment
• A high level of computer literacy
• Experience of working in a pressurized, target driven environment
• A strong “hands-on” background in a similar environment

Start date: 22nd Oct.