Customer Service Representative (Multilingual)

As a global contact center services provider, Stream relies on experience, stability, and people to achieve our company mission of providing exceptional customer experiences.

Stream evolved as a support partner alongside the high-tech markets we serve by recognizing client needs and the importance of customer service in the technical support environment. The result is a comprehensive understanding of the businesses we support today, and the flexibility to take on new challenges.

Stream's vision for the future includes expansion into new geographies, continued dedication to client and customer satisfaction, and the further innovation of support services.
Experience, stability, great people, and a commitment to growth make Stream a trusted contact center services provider.

Customer Service Representative (Multilingual)

Overall Objective and Purpose:

Customer Service Representatives are part of the customer support chain in the line of contact between Stream and our customers. Working on behalf of our clients, the Customer Service Representatives will provide responsive and competent support for customers from important companies who need assistance with their products. This support is normally provided by telephone although it is increasingly being provided through electronic means.

Main tasks:

• Call acceptance: Take and entitle calls
• Respond to a high volume of telephone inquiries to book travel
Reservations
• Responsible for greeting customers in a courteous, friendly and
• Call management: Control open incidents and start escalations
• Order management: Follow on with customer request
• Crisis management: Deal with complaining customers
• Contract management: Handle time calls

Job Requirements:

• Fluent or Native language in ONE of the following languages: Spanish, Italian, French
• Sufficient English Skills for Data Entry and Training Material Comprehension
• Excellent customer service skills, Customer orientation
• Strong team-oriented focus
• Ability to learn new technologies
• Advanced PC knowledge
• Strong problem solving skills, Self starting, self motivating and self learning work approach
• Ability to coordinate multiple, diverse activities simultaneously
• Travel school/certification program that covers air fares and ticketing, GDS training, in-depth travel industry general knowledge
• CLIA ACC certification required (MCC/ECC certifications encouraged)
• Travel and Tourism IATA/UFTAA L1 certification
• Experience in Sabre & Armedous (IT ticketing tools)

We offer you:

• An exciting job in a young international environment
• Attendance bonus system
• Extensive training and education
• IT- certification by our on-line Stream University
• Location is easy to reach by Public Transport

Interested? We are looking forward to your resume to: [Email hidden]