Technical Automotive Consultant

Working in a European Technical Assistance Centre you will support dealerships in over 20 European countries via telephone, fax or e-mail with the resolution of technical problems and workshop repairs.

This is a technical role, requiring previous automotive technical experience and good communication skills.
You will be fluent in French or Norwegian!
You will be responsible for understanding and applying the client's brand policies and empowerment to resolve customer requests.
Delivering service excellence by efficiently problem solving and reacting to customer situations in a professional, polite and clear manner
Accurately logging all customer contacts and following up on cases using the client's database systems
Where necessary, liaising with business partners internally and externally to develop case resolutions and action plans
Evaluating the need for case escalation and forwarding problem cases to specialists or team leaders for resolution or more detailed information.