Desktop Support Engineer - Polish Speaking

CTI EMEA Regional Service Centres are responsible for remotely supporting Citi Technology&Infrastructure Customers in over 50 countries. This involves operational delivery of end-user products including voice communications, network and desktop and in-country customer relationships.

The First Touch model will support all EMEA users for the top 8 products, including Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access.
We are seeking a professional for the

Task(s):
To be the first point of contact and primary user interface for all supported end users, for technical, informational and procedural assistance.
The position objectives are to accurately determine the problem or request and achieve first call/touch resolution/fulfillment as defined by the First Touch function’s process control manual and service metrics.
The functional duties of this position include trouble-shooting, request fulfillment, remote support, trouble ticket escalation, monitoring and follow-up.
Providing operational support to the Infrastructure related to the top 8 products, within the guidelines, as specified by the Info Sec procedures & Standard Build configurations.
The First Touch Team will consist of Technical Engineers with generalist knowledge who can support all products equally and have excellent customer service orientation.

Requirement(s):
Fluent verbal and written English AND Czech language skills.
General knowledge of IT infrastructure
Proven commercial support experience within a large corporate environment, ideally in a remote environment where the role was to support desktops, laptops, phone devices and other IT accessories is an advantage.
Outstanding customer service skills
Excellent communication skills – verbal and written
Problem solving/trouble shooting skills
Excellent analytical skills
Ability to work flexible hours (24x7)

Advantage(s):
Microsoft Certified Professional (MCP) qualification or equivalent experience
Experience in supporting one or more of the following applications/technologies
Windows Operating Systems
MS Office suite (2000 and above)
MS Outlook
Telecommunication / voice product knowledge
LAN/WAN technology
Internet, Electronic Mail
Remote Access and Blackberry
Trade Floor or Call/Contact centre

Sector(s):
Customer service/ Reception
IT support, Helpdesk
Engineering
Other engineering
IT/ Telecommunications
IT support, Helpdesk
System engineer

Location:
Budapest

If you are interested in this role please send your application to [Email hidden]