Danish Customer Service - Cork

Manpower Ireland are currently seeking applications for a Technical Support Representative with Danish to join our client, a market-leading multinational IT firm.

Experience Profile
Previous Helpdesk experience and solid IT background
Fluency oral and written in English and Danish

Key Accountabilities
Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities

Identify, evaluate and prioritize customer problems and complaints

Analyze customer problems and formulate plans of resolution

Utilize all technical resources to solve customer problems

Serve as a point of escalation for other Helpdesk Services agents

Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

Assist in evaluating new services, processes and technologies introduced at the helpdesk.

Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.

Work with departmental staff to promote, develop, and maintain strong customer service values

Escalate unresolved issues to support leads, designated service group or client help desk.

Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

Additional projects as required

For further information & applications, please click on the apply button below.