Level 2 Technical Support (LINUX/UNIX) - French

Second Line Technical Support Engineer
Salary negotiable
Cork, Ireland
Permanent

The Background
A leading international software company is looking for Second Line Support to join their IT department. Reporting to the Technical Manager, these roles will play a fundamental part in the provision of effective support to the customer base.

The Role

Working in a rapidly developing, highly technical environment to support deployment, integration and maintenance of company products within clients’ IT-environments you will manage a diverse and complex scope of support issues directly related to the use, support and implementation of company products and solutions with effective customer skills required via email and telephone to ensure the highest level of customer satisfaction by understanding and identifying the customers’ complex networks. You will share best practices with other team members to enhance the quality and efficiency of support services, effectively interact with other members of the team to provide solutions to complex technical issues and attempt first-call case resolution, software/network troubleshooting and proactive support services.

The Person

The successful candidate is required to have fluency in English and French. You should have a proven customer service background, preferably in a developer or customer-support background ideally within a corporate or distribution channel support environment.
Experience of networking and web/internet protocols (TCP/IP) and experience and knowledge in one or more of the following platforms is required for the role; UNIX, preferably Solaris, Linux or Windows.
You should also have experience in one or more of the following areas – operating systems, email/groupware, IT-security, programming/developing or Network-administration (large Networks).

To Apply
Please send your CV to [Email hidden]

RPO Solutions Ltd is acting as an employment agency with regard to this position.
RPO Solutions Ltd is acting as an employment agency with regard to this position.
I would also like to draw your attention to our candidate referral scheme. If you can recommend a friend or colleague to us, who we subsequently place, then you will receive £100 of high street vouchers.
Please note that there will be certain percentage of people who receive this mail shot that will not be suitable. This is due to the search being computerised as we have over 200,000 candidates registered and it is physically impossible to do a manual match. Even though we do use complex search strings there are always going to be errors from the system as it is a free text search that picks up buzz words. I hope this goes some way to explaining why you may receive ill matched mail shots from time to time.
Many thanks for your time.
Rebecca Guy
Resourcer
RPO Solutions Ltd
Tel: - 00 44 (0)161 905 7913
[Email hidden]

www.rpo-solutions.co.uk
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