OPPORTUNITY for a GERMAN Technical Support

EXITING New OPPORTUNITY for GERMAN Technical Support in CORK!!!!!

Meghen Group Support Services is currently recruiting 8 German speaking Technical Support Agents in Cork. This is a Permanent position with Excellent Career Opportunity. Our client is a World Leading Computing Manufacturer well known on the market. The starting date for this position is 2nd November 2009.

The role requires general technical and customer service duties, follow-up standard diagnostic procedures in order to handle queries in the most effective way possible and if a more complex problem occurs recognize it and escalate accordingly, providing feedback to the team leader.
Benefits:
• 60% Voluntary Health insurance plan for the 1st 6 months and 100% after
• Gym
• Subsidized canteen
• Product purchase scheme of 27%
• Employee assistance scheme – if you need a councilor etc you can get one free of charge
• Access to a free Doctor and there is a nurse on site.
• Stock options
• 22 000 gross pay per annum

Responsibilities:
• Answering customer queries about the products, systems, peripherals and software provided by the company

• Provide appropriate and accurate technical support via phone

• Troubleshooting

• Analyze the information provided by the customer on the phone and then drive it to resolution

Skills required:
• Fluency in both German and English

• Great communicational and organizational skills

• Previous call centre experience

• High level of computer literacy and knowledge of hardware principles
If you are interested in the position, do not hesitate to email your CV to [Email hidden] or contact lola at 00 353 1 894 30 11
100’s of jobs available for multilingual candidates at ALL levels in ALL areas!