Customer Service Officer - Native Russian speaker/ Excellent

1) Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. 2) Provide the Head of the Department on a regular basis with information about current activities (report). a) Administration, maintenance and help desk function for Internet Banking b) Providing existing and potential clients with general information about the bank. c) Identification and acceptance clients, opening accounts. d) Take of completeness of customer/account files and maintenance. d) Opening, registration and control of the conditions and agreements between the clients and the bank concerning the account. e) Registration and handling of requests and complaints from clients with regard to the operation and report them on a weekly basis to the Head of the Department. f) Test Key issuing and registration (except issuing of secret number). g) Hold mail registration and billing. h) customer input, account input, standing order, balance order, Money Market Deal (deposits) etc. i) Providing client with a letter of recommendation upon receipt of a \"test-keyed\" written request.