URGENT! German customer service in Holland

Department description
Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day.

Job Description:
Employees answer incoming calls from customers requiring assistance.
Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician.
The philosophy is to ensure the customer is mobile again as quickly as possible.