CUSTOMER SERVICE EMPLOYEE – FLUENT GERMAN AND ENG

Our client is looking for a Customer Service Employee to join their international team.

Job Profile

Serving as a liaison between customer and various internal departments related to orders, production, inventory, invoicing and shipping issues
Ensuring seamless coordination in maximizing service and responsiveness to end customers
Troubleshooting and resolving non-routine customer complaints
Entering and confirming all orders received into the system

Candidate Profile

Must be fluent in German and English
Must have experience as a customer service employee or order handling
Must be interested in a administrative role
Must be organised, flexible, service-minded, co-operative, structured, proactive, accurate, able to prioritise with an “hands on” approach
Team player with ability to work independently
Experienced user of Word, Excel and Notes