German CSR in Roosendaal

International company in Roosendaal


Job Description
The primary purpose of this role is to sustain good customer relationships in the areas of Customer Service for Machine Sales, Aftermarket Parts supply and product related support.

Carry out the day to day requirements of a busy customer service department to meet or exceed our customer expectation.


Main Tasks / Responsibilities:

? Quote pricing, freight, and availability, order entry, and sales reporting
? Efficient response to customer service requirements by
o Phone
o Email
o Fax
? Coordinate order fulfillment by liaising with regional customer support teams and other departments inside and outside the organisation
? Data entry and systems updates
? Ensure contract management and invoicing
? Proactively assists sales managers in their daily tasks (capture of customer needs and requirements, preparation and follow-up of quotations, communications with customer for satisfaction follow up)
? Manage customer accounts and develop trusted relationships with prospective customers
? Clearly articulate the benefits of the company's products
? Resolving issues related to order fulfillment with timely, tactful communication is an essential function
? Assist to maintain bid log and standard quoting procedures
? Deliver daily performance plan
? Health & Safety Compliance
? Audit Compliance and adherence to process and the companies policies
? Provide High Level of Transactional Quality
? Develop Skills through Training
? Produce and Deliver Documentation for Order to Invoice Process


Job Requirements
Fluent in German and English
Experience in a similar role
Good communication skills
Good computer skills
Flexible attitude


Salary and Benefits
Opportunity to work in an international oriented company with enthusiastic colleagues