German Technical Support Agents for The Netherlands

Technical Support Agents Level C and D with fluent German.

Our client is a European Contact Center specialized in outsourced CRM-services
for leading technology companies. They provide support to companies wishing to outsource their technical helpdesk or customer service function.

Job Description

The candidate will be responsible for delivering excellent technical support for the use and configuration of the client’s products. You will use computer-based tools as well as your own problem-solving skills to identify, research, isolate, and resolve customer issues.

Responsibilities:

• Handle inbound and outbound calls in an efficient and friendly manner
• Identify, diagnose, and resolve customer issues related to the configuration and/or use of products
• When required, handle customer requests in written form, such as email, letters, fax while providing a positive customer experience at all times
• Maintain in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment.

Skills Required:

• Fluent German and English
• Good knowledge of Operating Systems (WIN98/ME/2000/XP).
• Good knowledge of hardware on administrator level.
• Basic knowledge of networking (TCP/IP, internet protocol, networking protocol, WIFI).
• Good user knowledge MS Office (Word, Excel, e-mail)
• High product related knowledge.
• Good analytical skills/troubleshooting skills.

Start date: ASAP

Salary: up to €1700/month

Please send an English version of your cv to [Email hidden] or call lola on +35318943011.