Business Manager eCommerce EMEA

To provide total client business responsibilities. The Business Manager is the liaison between the client and business and directs all aspects of managing clients needs and solutions. •T-1     Co-ordinate and direct business requirements of a client(s) across all solution center functions including: •a.    Verify that division is meeting its contractual obligations of the client(s) to ensure maximum client satisfaction. •b.    Identify opportunities that best utilise ModusLink \'s infrastructure to meet client requirements. •c.    Develop a client pricing strategy, involving the Finance organisation, which focuses on ModusLink \'s profitability while remaining competitive. •d.    Communicate proactively with the client on business issues and strategic opportunities. Including finalising the Statement(s) of Work, Quarterly Business Reviews and /or Monthly Business Reviews. •e.    Manage Account teams to proactively develop product and service solutions and identify opportunities for maximising efficiencies to (I) increase client service / satisfaction; (II) reduce client costs and (III) increase Modus Link \'s profitability. •f.    Work with the client to specify new program requirements, design solutions and manage the implementation of new changes and new requirements. •g.    Drive process improvements through root cause analysis and preventative measure execution. •h.    Proactively share Best Practices across accounts and solution centers. •T-2     Manage and support the cross functional team that is responsible for meeting client requirements / service. •a.    Support Account team as they represent the client and ModusLink \' s interests to ensure each project proceeds within the allocated time scale and agreed specifications within the agreed operating expense limits. •b.    Support Account team as they utilise project management tools to monitor each stage of a new project implementation ensuring the project is on time and on budget. Supports team by resolving any difficulties by acting as a liaison with various parties. •c.    Manage formal and informal communication with client business owners regarding program activities, issues and performance. •T-3  Ensure that reporting deadlines are met on a timely and accurate basis: •a.    Ensures appropriate client centric metrics are generated and ensures overall data accuracy. •b.    Ensure client date and order processes are aligned with POI/CMI requirements. •T-4     Monitor corrective actions: •a.    Support account team as they drive root cause analysis / corrective action process for client reported corrective actions and as they ensure client agrees with preventative action plan. •b.    Ensure account teams is improving efficiency /solutions by analysing corrective actions and enhancing solutions. T-5   People Management: •a.    Provide leadership, guidance and support to the Account team. •b.    Review employee performance against set objectives and set training and development plans to improve team. abilities while meeting strategic objectives and goals. Authority: A-1    Authorised to stop any process producing defects. A-2    Authorised to take on temporary staff. A-3    Authorised to approve Purchase Orders, in the line with documented authorisation limits. A-4    Other authorities s laid down in the quality procedures.