Customer Contact Center Agent 30-32 hrs pw (Dutch & English)

Customer Care Centre Agent - 30-32 hours per week (Dutch & English) (Apeldoorn, The Netherlands)

Duties and Responsibilities :
Responsible for capturing and handling all incoming and outgoing customer contacts from different media in a correct and customer friendly way, complying with the target figures as agreed with CCC-clients. For each interaction, the Agent is responsible for supplying the customer with correct and complete information (according to the script) and for registering the required information in the appropriate format(s) to make each interaction billable.

*Provide the customers with the correct service by giving product information, taking orders and by finding solutions for problems the customer may have
*Ensure that all scripts are actively used and adhered to. Any script discrepancies are to be reported to the Team leader
*When registering orders, responsible for ensuring that each order is filled in completely and correctly in line with scripts and procedures.
*Register interactions in the complete and correct format(s) in order to make the interactions billable
*Ensure that complaints are handled in a correct way and that the department/person related to the complaint is informed
*Handle credit card authorisations
*Ensure adherence to confidentiality clauses, including but not limited to data- and customer privacy models and laws

Knowledge, Skills and Abilities required :
* Fluent in Dutch and English
* Service minded
* Stress resistant
* Accurate, punctual
* Convincing
* Flexible
* Friendly and clear telephone voice
* Trustworthy
*Pro-active