IT TECHNICAL SUPPORT AGENT

Our market leading client is a worldwide information technology consulting services and solutions company with over 100 offices globally in both hemispheres of the world. This is a unique and exciting chance to join one of the most recognized and dynamic organizations in the IT sector.
SERVICE DESK AGENTS
Danish plus English
Schiphol – 40 hours a week – Start ASAP
Excellent Salary and Benefits
You will provide telephone support to both internal users/customers and to external customers located throughout Europe. Reflecting Amsterdam's diversity, the MSC has an international character. The Service Desk, which conducts its internal communication in English, has employees representing many different nationalities
Responsibilities

You will provide technical support on the phone to external customers from a number of countries, based on the languages you speak. The questions vary considerably among end users, who use various lines of business, commercial and proprietary applications. Put briefly, you will troubleshoot, diagnose and correct technical faults, using your technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.

You will assume call responsibility and will update information in call tracking and incident management software. You will also work with team members to share information and to collaborate on problem solving.

Position Requirements/Qualifications

In order to apply for this position, you should meet the following requirements:
• Good working knowledge of Danish and English, both verbal and written;
• Considerable familiarity with MS Windows 98/2000 and Lotus Notes;
• Experience in dealing with a novice and /or low-skilled customer base;
• Ability to impart knowledge at various levels;
• Aptitude for quick learning of technical and procedural topics;
• Self-starting, self-motivating, self-learning work approach;
• Ability to work on multiple, dissimilar activities simultaneously;
• Excellent team-working skills
• Stress resistance;
• Flexibility to work extended work schedules as required; most teams work in shifts from 08.00 until 18.00; however, some teams require working during evenings and weekends
• Experience in a telephone technical support position;
• Experience giving support to end-users

In return for your hard work and dedication, our client offers excellent remuneration, full travel expenses, reasonable working hours and the chance to enhance your career while working for one of the biggest names in the industry.

For more information on Madison Parker Contract Resources or this position, please call Caroline Smith on 0703 875 911 or email your resume directly to [Email hidden]