Credit Clerk Italy - Italian - Klundert (Dordrecht/Breda)

Company

Our client's history dates back to 1874. The original company designed, manufactured and sold Warner's corsets to retailers. Since then, the company has evolved into a global apparel leader which designs, sources, markets, licenses and distributes a broad line of intimate apparel, sportswear and swimwear worldwide. The Company's products are sold under several highly recognized brand names, including, but not limited to, Calvin Klein®, Speedo®, Chaps®, Warner's® and Olga®.

At Klundert (Western part of Brabant) the Customer Contact Center is located. From this location all customers and local agents in Europe are dealt with.

Responsibilities

·Contacting customers by telephone, email, letters and fax to ensure timely received payments on all outstanding.

·Investigating and resolving customer queries to enable releasing of orders quicker to collect payments more effectively.

·Allocating payments on customer accounts to ensure clean customer balances with no unallocated documents outstanding, also responsible for sending collection documents to the bank and providing customers with proforma invoices.

·Work in close cooperation with Customer Service, Sales and Credit Collector keeping track and up to date on daily incoming email traffic.

Requirements

·MBO level and preferably experience within the credit collections environment.

·Ability to be accurate in sending correct dunning chase letters to customers.

·Demonstrate a strong leadership role when the Credit Collector is away.

·Must be numerate and analytical.

·Ability to work in a multicultural environment within team of 12-15 people.

·Ability to make proactive judgments and the checking of the complaint book on a regular basis.

• Full command of the Italian and English language.
• Computer literate. Experience with MS Office (Word; Excel).

• Proactive, hands on.
• Able to think logically, strong in analyzing problems and find adequate solutions
• Good analytical, organisational and planning skills.
• Administrative skills,
• Excellent interpersonal skills.
• Sense of urgency, takes responsibility.