Part Time English/Dutch Service Business Support wanted

For an international company in Nieuwerkerk Ad Ijssel ( Rotterdam ) we are looking for a:

Part Time English/Dutch Service Business Support

Main responsibilities/tasks:

- Logging calls SAP orders for service spare parts by telephone or email from Field Service Engineers
-Ensure an open communication with Field Service, designated forwarders and EDC Warehouse
-Ensure on-time accurate shipment of service parts to Field Service Engineers
-Ensure the requested delivery is achievable and the service engineers are aware of the approximate delivery costs.

-Place Down Instrument orders in the US for urgent .

-Perform special order handling services such as coordinating parts requirements, across borders, tool ordering and advanced shipment ordering
-Place free of charge service replacement orders and ensure that the complaint is logged into the Quality Management module and search for corrective and preventive measures

Skills/Experience required :

- Fluency in the English language (spoken and written) and preferably a second language; Good Knowledge of the Dutch language is a must.
-Education MBO or HBO (preferably administrative and/or logistics background); Customer Service or Call Centre experience required.
-Accuracy in generating processing data;
-Knowledge of Microsoft office: Access, Excel, Word Power Point;
-SAP knowledge preferred;



Please note that the salary is 1950 gross based on 40 hours.



Are you interested in this position? Please send your CV to [Email hidden] or contact us at 010-5032900

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