Customer Service Rep- French, German, English

Position Customer Service Representative - German, French, English

Company

Founded in 1935, this company is a global leader in pressure-sensitive technology and innovative self-adhesive solutions for consumer products and label materials. This company develops, manufactures and markets a wide range of products for consumer and industrial markets, including peel-and-stick postage stamps, battery labels, reflective highway safety products, automated retail tag and labeling systems, and specialty tapes and chemicals

Key Responsibilities

The Customer Service Representative is responsible for handling customer inquiries, quoting, customer order handling and processing and providing after-sales service.

* Fulfillment of customer inquiries (Stock, Price, Deliveries. Technical questions etc.)
* Sales Price management
* Manage customer order intake
* Manage customer order processing
* Pro-actively inform customers on product/ price changes
* Pro-actively inform customers on delivery schedule changes or other aspects of service impact
* Order Entry
* Complaint/ Claim Entry
* Return Shipment Entry
* Credit Note creation
* Sample processing
* Escalation of service issues
* Execute and follow-up Sales Process/ Actions
* Manage Non-Standard product requests
* Updating of CRM databases

Linked to/Connected with:
* Customers
* Sales Management/ Strategy leaders
* Account Management/ FSR's
* Internal Sales Representatives (Telesales)
* Commercial Finance
* Customer care

Requirements:

* The standard language at the department is English
* Fluent in German, French and English
* Administrative, communication & commercial skills
* Accurate
* Flexible team worker