Customer Support (Benelux Team)

Our clients’ mission is to achieve world class customer satisfaction, and they strongly believe this can be reached through leading, owning and improving the customer experience directly, understanding the customers’ requirements personally and delighting customers again and again. They are now looking for passionate talent to join a new team, and make this ambition a reality.

Tasks & Responsibilities

• Respond effectively, and within service levels, to customer requests (product orders; information requests; technical support; complaints) received by telephone; fax; email; post or web. This is a low volume environment where priority is given to ensuring customer satisfaction.
• Accurate logging and follow-up of customer issues until a successful resolution for the customer is achieved.
• Proactively keep customers informed of progress, and take personal responsibility and ownership for their issues and problems.
• Communicate/escalate issues to Team Leader, and in product training sessions, any trend data on specific key areas of customer dissatisfaction.
• Educate customers on additional products and services available and offer alternative solutions where appropriate to grow revenue.