URGENT Customer Support Representative Danish

Our client is a global leader in network-critical physical infrastructure (NCPI) solutions

The primary responsibility of this position is to become the single point of contact for OUR CLIENT'S’s customers ensuring the most effective resolution of customer queries. This will involve 1st call resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within the organisation.

Bachelor’s Degree in Business / IT
· Experience with required education : 1 - 2 years of related experience
· Experience without required education : 2 - 4 years of related experience
· Fluency required in English and Danish

· Previous Customer support experience Essential.
· Ability to multi task essential (logging queries while speaking to Customers).
· Working knowledge of major operating systems (Microsoft, Unix) essential.
· Basic aptitude for learning technical concepts essential
· Excellent interpersonal, communications and time management skills.
· Ability to work on own initiative but also as part of a team.
· Good verbal and written communication skills are required
· Flexible and an ability to learn quickly

SKILLS REQUIRED:

· Computer: Proficient user
· Mental: Ability to multitask
· Physical: Good Physical Health

6 months contract with potential of being prolonged

If you are interested in this vacancy, you can apply below. Your application will be sent directly to the recruiter in charge.

IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Please register yourself by filling in your personal details and attaching your CV on http://flexweb.undutchables.nl/.

Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.

We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.