AYAANA

AYAAN ABDI

8G Park Road, London NW10 8TB
Telephone: 07529592931(Home); 07984942904 (Mobile)
Email: [Email hidden]

PROFESSIONAL PROFILE

An enthusiastic and dedicated Postgraduate who enjoys being part of, as well as leading, a successful and productive team. A hard working and diligent individual who enjoys learning new ideas and concepts, and developing innovative and creative solutions to problems. Works well on own initiative and can demonstrate high levels of motivation and organisation. Even within a highly pressurised working environment, has a strong ability to perform effectively. Possesses excellent interpersonal skills and can communicate fluently in multiple languages.

EDUCATION AND QUALIFICATIONS

Masters: Business with Management, Middlesex University (2007)
BA (Hons.): Business with HRM – 2:1, Thames Valley University (2004)
GNVQ: Advanced Business with Retention Management (2000)
Modules:
1 Business Environment
2 International HRM
3 Operation Management
4 Accounts
5 Communications
6 Management Consultant
7 Strategy Management
8 Marketing
9 Project Consultant
GNVQ: Business with HRM (1999)
Modules:
1 Business
2 Communications
3 I.T.
4 Finance
5 HRM
8 GCSEs: Including English & Mathematics (1996)

FURTHER SKILLS

I.T. Proficiency: Word, Excel, PowerPoint, Internet & Email
Languages: English, Somalia & Arabica

WORK HISTORY

18.1.07 – 25.7.07 date
Floor Manager, Monsoon Accessorize

1 Looking after the recruitment and selection as well as recruiting new employer’s
2 Setting up weekly budget, and dealing with date to date finance
3 Increased customer transactions by 1,000 per week
4 Designed a Customer Service Training Programme and achieved a 36.4% improvement in staff attitudes and best practice standards - adopted Group-wide
5 Dealing with customer enquiries and resolving complaints, providing an outstanding level of customer service at all times
6 Recruiting members of staff, setting up training schedules to maximise performance and enhance sales
7 Tuner around a negative year on year growth to a positive within 5 months

20.12.03 - 17.11.06-date Trainee Financial Advisor, Halifax

1 Providing good quality advice to customers regarding their financial status, recommending products and services
2 Opening new accounts for students and dealing with any enquiries or queries regarding their financial position

WORK HISTORY cont.

12.2.03-24.12.1.06-weekends
Team Leader, Selfridges

1 Initially employed as a Sales Assistant and gaining rapid promotion to Team Leader supervising the day-to-day activities within the department
2 Dealing with customer enquiries and resolving complaints, providing an outstanding level of customer service at all times
3 Recruiting members of staff, setting up training schedules to maximise performance and enhance sales
4 Communicative, empowered leadership reduced absenteeism from 3.5% to -1% and increased retention by 27% - increasing efficiency and reducing costs.

2.2.07 – 30.5. 09 HR, B&Q Head Office HR Advisor

1 HR Instigated a culture change programme via a series of road shows - improving channels of communication, staff morale and performance
2 Implemented a skill-based management / supervisor structure to achieve consistent, proactive approach to continuous improvement and forward planning
3 Identified and resolved the causes of attrition by implementing personal development programmes to nurture top talent and offer employees opportunities to evaluate their strengths and focus on learning objectives
4 Designed and implemented an assessment day role play and one-to-one competency based interviews, an initiative that improved the calibre of candidates, performance and retention

Credit Union Charity Financial Consultants: (4 Months University Project )
September to December 2006: Module Organisation Consultants
Manages and coordinates project research and operations of government-owned financial consulting company. Conducted study of space f participant activities on future commercial lunar missions. Independent financial advisers (IFAs) I was given advice on the financial products of a number of different organisations. Both types of advisors I was to establishing the needs of the clients and then make recommendations based on their findings. Financial consultants as well as to keeping up to date with any changes and new developments as well as the laws and legislation that govern finance.

1.2.01 -25.12.02 Marketing Assistant, Barclays Head Office

5 Liaising with customers face-to-face and over the telephone, emphasising special offers and promotions
6 Key member of the team working on the ongoing marketing strategy and proactively contributing to the long term promotional plans
7 Researching current and potential markets, analysing trends and assessing the most responsive target audience to each strategy

Consultant, Family Business, Commercial Property Development

Advising on every aspect of managing and exiting property portfolios
Advising on every aspect of the costs, value and risks associated with occupied property portfolios
Developing and implementing innovative land and property transactions including financial analysis and deal structuring
advising the diverse range of stakeholders involved in the strategy, funding and implementation of capital projects.
PERSONAL DETAILS

Date of Birth: 25th October 1982
Driving Licence: Full/Clean
Health: Excellent; non-smoker

INTERESTS AND ACTIVITIES

Currently include: Meeting people from different cultures and working out at the gym

REFERENCES ARE AVAILABLE ON REQUEST