SYSTEMS ADMINISTRATOR

10, Odunlami Street Ikate Surulere Babatunde O. Badiru
Lagos Nigeria
Cell: 234-8067947274
landline: 234-1-8734619
[Email hidden]

OBJECTIVE
A highly resourceful young Engineer with proven abilities to withstand pressure, seeking opportunities to mark dynamic and meaningful contributions in a challenging and interesting environment. To satisfy customer’s need and deliver effective support for customer. Thrives in a fast paced customer-facing environment, with the drive to succeed, be it as individual or as part of a team..

PERSONAL PROFILE • Dedicated, self motivated and confident
• Self- starter with good communication
• Strong sense of duty and willing to learn
• Strong team working ability
• Ability to analyze and handle challenges
• Ability to work under pressure and meet deadlines
TECHNOLOGY EXPERIENCE .
COMPUTER WAREHOUSE LIMITED, DELL SERVICE CENTRE FOR WEST AFRICA, 2002 – TILL DATE
SERVER TEAM/ POOL ENGINEER
 Responsible for Enterprise Dell server
 Management of Dell servers using specialized software tools like Dell’s Open manage server Assistant, IT Assistant
 Configuration and Management of Dell Power Edge RAID Controller (PERC) Configuration of Hard disk RAID 0,RAID 1 AND 5, RAID rebuild using special Dell tools like Dell Array manage console by hot swapping HDDs
 Installation Management and maintenance of Tape Backup device (DDS4,DLT1,4000,7000,8000,Super DLTs and LTOs)
 Ensure the smooth running of day to day activities of pool Engineers
 Weekly back-up of vital data using veritas netback up
 Liaise with pool support engineers to resolve incident
 Ensure preventive and corrective maintenance is carried out on Top desk application software used for call incident at Guinness, Cadbury and in-house
 Provide feedback to walk-in customers on status of incident
 Establish call classification , prioritization and escalation rules for pool support engineers
 Prepare weekly and monthly reports for decision making
 Providing hardware support, installation, repairs and maintenance. First point of contact for client experiencing any type of computer or network related problems, offered on site support. Ensure that software and drivers are kept up to date. Continually researching anything that might improve customers’ network performance, productivity and reliability
 Administered networks using TCP/IP,IPX//SPX network protocols, installed , configured and administered various Microsoft operating system, office suits: Win9x, NT server/Workstation/Win 2000/Win XP/Win 2000 server/Win 2003 server and Office2000.XP and 2003
 Maintained and troubleshoot computer system ( Branded Hpcompaq and Dell Desktops & Laptops of various model and clone systems)
 Maintained Peripherals: Printers, Ups, Monitor etc
 Ability to troubleshoot, resolve and verify with litter or no assistance and computer based operating system incidents (Windows platform) or Hardware
 Installation, configuration and support of Dell and Hpcompaq and other Desktops
 Installation, configuration and support of Dell and Hpcompaq and other Laptops
 Installation of Active Directory on Win 2000 and 2003 server, for monitoring user account
 Installation and Implementation of Enterprise Project Management
 Installation of Share porters
 Ensure that all incident and problem are resolved and closed within the stimulated time started in service level agreements
 Data recovery and protection by using Get data back and easy recovery software
 Fault data collation and analysis
 Responsible for all Desktop and Laptops Incidents
 Experience of using ghosting / imaging software
 Experience of using people soft
 Being able to transfer profiles across from existing machines
 Implementation of Dell IT assistance at Oceanic Bank for monitoring the performer of other systems on the network
 Service level and performing monitoring
 Identifying problems and knowing the know error
 IT service support planning and implementation
 Monitoring and escalation procedure relative to appropriate service level Agreements
 Reasonable knowledge of ITIL’S incident, problem, change and configuration management processes
 And also Field Support Engineer to:
 Guinness Nigeria Plc both Lagos and Benin Brewery
 Unilever Nigeria Plc both Lagos and Aba Factory
 MTN Communication Nigeria
 Cadbury Nigeria Plc
 KPMG
 Oceanic Bank Plc
 Addax Petroleum
 BAT
BITCOM SYSTEMS LAGOS NIGERIA
TRAINEE ENGINEER/SUPPORT - JAN 2000 – APRIL 2000
• Performing Workstation support including hardware integration and trouble-shooting, performs software support for windows 95/98 workstations, including Microsoft office 97 application. Configuring and trouble-shooting individual workstation for TCP/IP networking and application issues

TRAINING ATTENDED
 3 Days Intensive Training on IT Service Management Essentials (ITIL)
 HP Open View Operation Training

EDUCATION • YABA COLLEGE OF TECHNOLOGY --- LAGOS NIGERIA
National Diploma (OND), Electrical/Electronic Engineering. 1998-2000

CERTIFICATIONS • Microsoft Certified Professional (MCP)
• Microsoft Certified System Administrator (MCSA)
• Microsoft Certified Database Administrator (MCDBA)
• Dell Certified System Expert Latitude, Inspiron and Desktop (DCSE V6.0)
• Dell Certified System Expert Latitude, Inspiron, Precision ,Optiplex and Dimension (DCSE V5.0)
• Accredited Platform Specialist APS HP Commercial Desktop, Workstations and Notebooks
• IT Infrastructure Library Foundation Exam ITIL in View
HOBBIES • Listening to Music
• Traveling
• Reading books that will edify my spirit
• Walking
REFEREES Mr. Tosin Alao Mr. Emmanuel Ejoor
Computer Warehouse Ltd Service Delivery Manager
Lagos Nigeria Virgin Nigeria
08033538274,018730142 08039609026,018983972