ALL Spanish speakers: NEW roles in South Africa

The Role:
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers
• Offering translation services to the organization
• Excellent time management and adherence to schedule
• Performing extra tasks given by managers / shift supervisors as required