French technical support level 2 role

Posted in: Jobs: Customer Service/Call Centre in Cape Town
Last updated: 10/10/09

• Receiving escalated fault tickets, raised be tier 1 and manage accordingly to agreed targets and standards applied by the client.
• Contributing to building an effective and cohesive team
• Maintaining customer requirements and contribute to the overall improvement of the account.
• Taking ownership for own performance actively seeking opportunities to improve and develop.
• Continual development of technical knowledge
• Continual development of procedures and processes

Contact: If you are interested in the position, send your CV to [Email hidden] or contact Dominika at 00 353 1 894 3034

Key words: technical support, customer service, multilingual