Swedish Speaking Customer Service Host

Job requirements:
Swedish as a first language and fluency in written and spoken English is essential
• Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
• Additional written and spoken fluency in any other European Languages is advantageous
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills (±70wpm) preferred
• Strong written and verbal communication skills
• Proven knowledge in the application of Customer Services Centre technical systems
• Ability to apply new technologies and methodologies
• Highly numerate
• Proven passion for customer service and Call Centres
• Demonstrated quality orientation
• Excellent CRM skills
• Excellent time management and adherence to schedule
Personal competencies:
• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance
Duties:
• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift
• Handling and taking full responsibility for customer related queries
• Make outgoing calls and execute outbound campaigns to identified customers
• Offering translation services to the organisation
• Excellent time management and adherence to schedule
Contact mailto:[Email hidden]