German Customer Service Consultant

Join this huge organisation if you have a passion for the Travel Industry!!!!

German language skills for the German market
Flight reservation bookings, re-bookings and re-routings
Handling of special service requests
Offering and processing of direct sales options
Be friendly and courteous to the customers at all times
Demonstrate a professional manner on the phone
Adhere to service standards in conversations
Anticipate customer needs
Offer alternatives actively

Customer orientation: Directing energy towards satisfying customer needs. The willingness to, and satisfaction gained from rendering a service to customers.
Dedication: the ability to complete assigned tasks according to specifications. Deals with a fluctuating workload and still meets deadlines through dedication and tenacity despite difficulties.
Disciplined: the capability and willingness to follow prescribes rules, procedures and instructions, and work within given structures
Exercising Judgement: the ability to utilise appropriate information to make decisions in different situations which is conducive to delivering a quality service
Flexible: the willingness and preparedness to modify anything if it makes business and also personal sense
Organised: the ability to complete repetitive tasks (the mundane, routine or administrative elements of work) with patience, perseverance and within required standards
Patience: the ability to display a quit and self possessed disposition, able to endure provocation without becoming stressed
Representing the Organisation: creating and maintaining a positive image of the organisation amongst internal and external role players such as employees, colleagues, customers, suppliers, competitors and partners
Stress Resilience: the ability to work under pressure in terms of stringent time/deadlines, fluctuating increases/decreases in workload and different shift rotations, at the same time identifying stressors and managing stress in such a way that good mental and physical health is maintained.
Company Description

Fast growing professional company