Administrative Assistant [German native]

AFFILIATED COMPUTER SERVICES provides business process outsourcing and information technology solutions to world-class commercial and government clients. ACS is a global FORTUNE 500 company with 74,000 people supporting client operations reaching more than 100 countries.

Assistant for Tuition Administration

Answers routine and specialized inquiries from training participants regarding training courses and schedules.

• Responds to all inquiries using standard templates and procedures
• Gathers information, researches/resolves inquiries
• Communicates appropriate options for resolution in a timely manner
• Inform participants about services available and assesses customer needs
• Works with vendors and other third party sources to coordinate (non-) technical inquiries
• Schedules work to ensures accurate service coverage; monitors priority of tickets and shifts escalated tickets to assure resolution to problems
• Prepares standard reports to track workload, response time and quality of input

Requirements:

- Excellent Communication skills;
- Experience in administrative work;
- Fluent in German and English;
- Ability to multi-task, prioritize work and manage time based on business needs;
- Good organization skills with attention to detail and ability to follow through.

If you wish to apply, please send your CV to: [Email hidden]