Italian & French Speaking Customer Service Advisor

Italian & French Speaking Confirmations Executive Manchester £14,000 + Bonus

Responsible to: Confirmations Manager
Location: Manchester
Job Title: Confirmations Executive

Job Responsibilities:

The role as the Italian & French Confirmations Executive is to assist the Confirmations Manager and work with the European Confirmations Team. The main duties of the team comprise the below:

• Process bookings made on the website
• Process last-minute requests from the reservation floor
• Confirm bookings through bespoke supplier systems and internet sites
• Liaise with suppliers to confirm bookings
• Ensure all bookings are confirmed within stated target times
• Manage incoming emails from the reservation floor and suppliers
• Deal with enquiries from suppliers and customers
• Liaise with customers to ensure their requirements are met
• Find alternative solutions to problem bookings
• Provide support to the reservations department
• Compile daily reports to measure performance

A high level of computer literacy is needed, with particular emphasis on MS Excel. The ability to communicate effectively, both verbally and in writing is an essential requirement - creating rapport with our suppliers and customers, is a key part of the role and integral to the success of the team.

Good organisational skills are essential to succeed in this fast-paced role, as is the ability to work well under pressure.

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Aspex Recruitment