Dutch Speakers Needed ASAP for Belfast, Northern Ireland, AP

Our client is one of the largest and most geographically diverse global providers of business process outsourcing solutions. With 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers experience, expand their strategic capabilities, and increase their operating efficiencies. Benefits: ô Competitive salary. ô Continuous training on the latest technology. ô Potential for rapid advancement in many fields. ô Discounts on several recognized stores and restaurants. ô Relocation package offered. Job description: Delivering excellent customer and technical support for the configuration and use of our clientôs products. Responsibilities: ô Handle inbound and outbound calls ô Identify, diagnose, and resolve customer issues ô Maintain in-depth, current working and conceptual knowledge of the clientôs product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. ô Document solutions and track communications as required and defined within Contact Center processes. ô Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty ô Requirements: ô Fluent both Dutch and English. ô Technical aptitude with an ability to explain technical concepts to a varied audience. ô Strong problem solving skills. ô Strong understanding of computers using Windows based operating systems. ô Certifications, Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT), Cisco Certified Entry Networking Technician (CCENT) or equivalent work experience. Contact: If you are interested in the position and you want more information, send your CV to aliciadc (at) meghengroup.ie or contact Alicia at 00 353 1 894 3033. Phone number: 1 894 3033 Website address: www.meghengroup.ie