Technical Support Norwegian Agents-Several openings October

• Handling inbound and outbound calls in an efficient and friendly manner
• When required, handling customer requests in written form
• Identifying, diagnose, and resolve customer issues related to the configuration and/or use of products
• Maintaining in-depth, current working and conceptual knowledge of the product families, including but not limited to, software application packages, operating system levels, hardware and supported equipment.
• Keeping track of and analyzing queries
• Striving to improve existing processes and procedures on a continuous basis
• Ensuring quick turnaround of order and query validation process
• Liaising with business customers and all the departments within the company.
• Proactively seeking feedback on ways to improve personal performance