Japanese Speaking Coordination Executive (Night Shift)

Gullivers Travel Associates (GTA) is one of the world's leading wholesalers of hotels, ground products and services to the travel industry. Weve been scouring the globe for 31 years to create a vast inventory of hotels and unique ground travel products and services for our partners and clients.

With product sourced from over 30,000 travel suppliers, made available in 35 languages, were the travel industrys favourite one-stop-shop. We supply tour operators, travel agents and public websites in 120 countries with everything their customers could possibly need to create exceptional travel experiences.

PURPOSE OF ROLE

We have a fabulous opportunity for a Coordination Executive to join our inbound services department in London, supporting the night shift team. This role provides an excellent level of customer support through smooth running of tours and efficient problem solving while they are in responsible territory.

Co-ordinators are also expected to function as local PR agents and sales supports in order to maintain existing customer relationship and to promote future businesses. Join a winning organisation!

DUTIES AND RESPONSIBILITIES

Checking itineraries and making sure schedules are feasible

Contacting and liaising with tour leaders/clients to ensure smooth running of tours

Dealing and solving problems that arise on the road

Acting as an emergency assistance to tour leaders/clients

Meeting and greeting clients/tour leaders , accompany important groups when require

Coordinating service/hotel reservations amendments/extra arrangements according to customers requests or change of schedules on the road

Liaising with sales offices, suppliers, and other departments/local offices within GTA regarding the itinerary issues, tour status, and problems on the road

Negotiating with suppliers to maximize GTA profit margin

Negotiate and contract Restaurant, GAI, TE, AS or Driver Guide contract

Assign and allocate GAI, TE, Driver guide work assignment.

Monitoring quality of suppliers through actual services provided

Carrying an emergency after-hours mobile phone and working on weekend/public holidays on a rota basis

Working rotational day and night shifts on a rotational basis, hours to be agreed in advance and in consideration of business needs.

KNOWLEDGE, SKILLS AND BEHAVIOURS

A college/university degree, or equivalent working experience within travel industry is compulsory

Previous experience in customer service/travel industry is essential

Understanding of Japanese in culture and its market requirement are desirable

Good English language skills are compulsory

Native fluency level of Japanese language skills are essential

Working availability to work night shift hours

Strong problem solving skills

Excellent communication and organizational skills

Ability to work under pressure

Ability to build good relationships with suppliers and clients

Motivated and a team player with a pro-active attitude and initiatives

Computer literature, experience working with Microsoft office site, Outlook, Work, Excel preferable.

Due to the high volume of applications we receive, unfortunately we are unable to respond to all candidates. Therefore, if you do not hear from us within one month of submitting your application, please assume your application has been unsuccessful.