FINNISH TECHNICAL SUPPORT AGENTS

Our client is the world's largest manufacturer of mobile devices; a leader in equipment, services and solutions for network operators; and a driving force in bringing mobility to businesses. Sitel is looking for new Finnish employees to provide usability/technical support to customers of our client.

Your job will be to support a variety of IT related products from within our contact centre. Our customers demand seriously high quality and our staff reflect that quality. Our agents have got it all – essentially a strong technical background including knowledge of the most up-to-date technologies like wireless LAN and Bluetooth all balanced with the very best in customer service skills and attitude. Time is of the essence and identifying technical issues and providing quality solutions in a fast paced environment is communicated to the customer in an empathetic and caring manner.

Your Job

- Take care of incoming technical and service related requests, troubleshoot and offer support for IT related products via Phone, Email, Fax and eSupport.
- Investigate issues/orders and solve them, with ownership and demonstration of common sense
- Follow up customer requests and make sure that no customer is left without care and appropriate answer
- Promote our client-products and websites including possibilities to self-support like software updates to customers when appropriate
- Represent Nokia towards customers and contribute to the corporate image through excellent soft skills
- Keep personal knowledge up-to-date on telecom, IT and customer care

Profile

- Vocational (technical) education and/or earlier work experience in technical support
- “I can find a solution to any problem”, “I am a detective, a listening ear, a sharp admin and a prime communicator”
- Interest in new technologies PC and digital imaging affinity, excellent ability to learn and use IT tools
- Stress resistant, positive, constructive
- Excellent analytical and troubleshooting skills
- Reliable and constructive
- Team player as well as self sufficient and autonomous fast learner
- Proactive and common sense based
- Language skills: Fluency in Finnish and very good command of English. Any other language is an asset

Interested? Send your CV [Email oculto]