3 German Click to Chat agents

Manpower Business Solutions (specialised in outsourcing and contracting) is a brand of Manpower.

We are constantly looking for great candidates for our different divisions :
o Sales & Administration
o Reception & Mail room
o Technical & Logistics

If you are looking for a fixed-term contract or a permanent contract, MBS can offer you plenty of challenging projects within multinationals companies together with a personalised follow up throughout your career.

For one of his most major customers \'SonyStyle\', situated near Brussels, MBS is looking for 3 German Click to Chat agents.

Function:
A software system that registers the movements of online buyers has been developed. This allows our agents to see if certain customers are switching between different products. This behavior can be an indicator of interest and/or doubt concerning both products.

If the system detects this behavior it will automatically generate a pop-up asking the customer if they want to initiate a chat session.
When the potential buyer accepts this invitation, a new window will open.

Your responsibility is to chat live with the potential customer and to get a clear idea on the needs and expectations of the customer. You should guide the customer through the website and help him to make the best decision.
Ideally, the customer will decide to buy the most suitable product for him. The click agent will guide the customer through the entire process of sending the order online.

The click to chat agent will be in charge of maximum 3 different chat sessions at the same time.

Profile:
- Native German with good English language skills (extra European languages are an asset)
- Computer literate
- Commercial minded
- Teamworker
- Flexible
- Fast typing skills in a correct manner (the communications will not be in \'chat or sms language\' but in full sentences)
- Workhours between 10am and 10pm.

Offer:
A permanent contract together with extra legal advantages: meal vouchers, transport costs, group insurance and 13th month.
Full training is provided.
Interested? Send your CV to Stacey Evrard per mail to the following address:
MBS-R&[Email oculto]