German Customer Service Agent (CSA)

The Technical Support Engineer must: - Resolve technical support issues in a timely manner - Understand the customer needs and problems to ensure the highest level of satisfaction while in the resolution of an issue - Aggressively pursue problem resolution on behalf of the customer and inform him/her of any progress made in the process - Assist the sales teams by responding to any queries that might prove vital for the achievement of target goals and sales objectives - Participate in customer calls - Document solutions to problems that might be reused by other technicians in the future - Document best practices through continuous quality improvement process - Complete any required training and on-the-job instruction The Technical Support Engineer reports directly to the Customer Support Services Manager.