Native DUTCH - Customer Support TOMTOM WORK - IT + Logistics

The TomTom WORK customer support organisation is composed of teams spread across Europe. One of them is the Amsterdam Central Support Team composed of multi-lingual individuals who are supporting the TomTom WORK products and the other TomTom consumer products. You will work as part of this group focusing on TomTom WORK, supporting business clients and resellers across Europe; You will provide product information and give effective technical support to users of TomTom WORK products; You will also continue to help the TomTom End-User team when necessary; You are responsible for providing first class, professional responses to customer enquiries that come in by email and by phone within agreed performance levels; Furthermore you take care of timely escalation of problems requiring further attention and daily reporting of new issues. Profile of a suitable candidate: Fluent German + fluent English We are looking for colleagues with excellent technical customer support experience in B2B or B2C environments; You have also demonstrable affinity with software and hardware products; You have excellent communication skills (written and verbal) as well as a talent to establish good relationships with business customers; You are a team player; You are enthusiastic, motivated and willing to learn. Minimum 1 year of experience in providing technical customer support on software and/or hardware products; Abilities to identify, analyze and find solutions for complex technical issues; Possess the following technical knowledge: Basic knowledge of PC hardware Good knowledge of Windows OSKnowledge of Internet and Web browser (Internet Explorer, Mozilla) Autonomy and willingness to take ownership of the resolution of a standard incident; Commitment to quality and customer satisfaction.