CUSTOMER SUPPORT CONSULTANT, speaking native Italian, P.L.

PRIMARY DUTIES AND RESPONSIBILITIES:   Provide quality customer and follow-up support by answering questions posed by both internal and external customers. Provide support for processing orders, and answering customer questions related to accounts, products, and services. Work within all the standard operating procedures (SOPs), work instructions (WI) and policies. Document customer transactions in a computer based tracking system SAP. Work to support call center phone metrics. Identify opportunities to educate customers on proper usage and functionality of the company products. Responsible for handling difficult customer situations turning them into a positive customer experience. Responsible for seeking assistance on difficult customer issues when necessary. Support an expanding base of veterinary products. Responsible for balancing customers needs with corporate objectives and policies. Responsible for following established guidelines and appropriate communication of issues regarding products and services. Other duties as assigned.