Global Team Head IT User Support

For our client, an international company based near Zürich, we are seeking a Global Head for the Support organisation.

In this role, you will be responsible for leading teams in Asia, Europe and America virtually. These teams are in charge of the 1st and 2nd level PLM software support for 10000 users worldwide.

Your main responsibilities:
- leading up to 50 people at 6 sites virtually
- ensure that the Support is delivered according to SLA
- forecasting and budgeting
- Change and Incident Management

Your profile:
- Higher education in IT or Engineering (University, FH)
- 5 years professional experience in PLM / PDM
- Strong knowledge of IT Services (ITIL)
- experience in virtual and global team leading
- budget responsibility
- excellent communication and motivation skills
- fluent English is a must, any other language skills are a plus
- travel ability up to 25%

Are you interested in this job? Don't hesitate and please send us your CV through the link in the advert. In case of any questions or for further information please contact Mr Alexis Zehnder on +41 44 229 99 18.

Elan IT is Europe's leading IT&T recruitment agency. Please check our homepage for further opportunities in Switzerland and Europe: www.elanit.com