Customer Support Representative (CSR) Möchten Sie für eines von Holland's aufregendsten Unternehmen arbeiten? Ein Unternehmen, für dass die Menschen arbeiten wollen? Möchten Sie Teil eines wachsenden Unternehmens werden, in dem Sie sehen können, dass Ihre Arbeit einen echten Unterschied macht? Wir sind auf der Suche nach engagierten und motivierten Kunden-Support-Profis für unser wachsendes Team, das sich um externe Kunden kümmert. Sie arbeiten in einem der führenden europäischen High-Tech-Unternehmen und geben Unterstützung für ein aufregendes Spektrum von Produkten und Dienstleistungen. Sie sind die erste Anlaufstelle für Kunden, Sie finden Lösungen für alle Arten von Anfragen. Sie erhalten ein intensives Trainingsprogramm und Möglichkeiten zur persönlichen Entwicklung. Sie arbeiten in einem internationalen Team und einem geschäftigen und lebhaften Arbeitsumfeld. Gute Karriereperspektiven werden geboten, so dass wir nach Kandidaten suchen, die aufgeschlossen sind und ihre Erfahrungen erweitern wollen. Sie müssen gute Kommunikationsfähigkeiten und Interesse an Technik haben. Sie sollten idealerweise mit der Arbeit in Kunden-Support vertraut sein. Erfahrung in Kunden-Support ist nützlich, aber nicht unbedingt erforderlich. Wir verlangen nur, dass Bewerber eine positiven Einstellung und die Bereitschaft zu lernen haben. Sie brauchen gute Sprachkenntnisse - sowohl in Wort und Schrift - in deutscher und englischer Sprache, Deutsch vorzugsweise als erste Sprache. Die Arbeitszeiten variieren zwischen zwischen 8 und 20 Uhr, so dass im Schichtsystem gearbeitet wird. Sie müssen flexibel und ein guter Team-Player sein.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Support Representative (CSR)

Secretarial tasks Responsible for general secretarial duties such as answering telephone, typing, photocopying, filing, faxing and mailing of general distributions; Mailing correspondence: general post, couriering, distributions and packages; Responsible for mail- and archive duties such as mail registration, process incoming and outgoing mail; Maintain Secretariat handbook and database.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Office Assistant - ZM

Responsibility of the position: •· Respond to all types of customer queries (inbound and outbound), by e-mail and chat; •· Recommend alternatives to customers when requested items or services are not (immediately) available; •· Complete & correct data entry regarding the customer queries by phone, e-mail and chat; •· Maintain new products and return goods;

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Part time Customer Service Representative (Native French spe

We are looking for a Customer Service Representative who will be responsible for handling and logging all incoming telephone, e-mail, written letters, and fax contacts from customers and/ or independent representatives of our company using/selling our products. The CSR1 has a constant focus on delivering the best possible service towards the customer within the boundaries set by us. Occasionally there are also structured outbound calling activities to customers in order to pro actively resolve issues or stimulate the sales of existing/new products. The CSR1 is constantly aware of the fact that each time the customer contacts us, it is a unique opportunity to display why the customer signed up with us in the first place.  The Customer Services Department is focused on: \"One call does it all\" - Meaning we are empowering CSR1\'s to ensure the customer is satisfied by providing educate tools and reducing the amount of hand over to other departments in order to serve the customer the best way possible. All contacts are to be handled within the quantity and quality goals set by the management of the Customer Services Department. Major Tasks: Answer incoming queries from customers, solve these queries or escalate to the appropriate department within the set procedure, to maintain customer satisfaction. Process all incoming customer letters/faxes/e-mails. Registration of all contacts in the computer system to build customer history to assist CSR1\'s when customer has further questions. Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling. Using Intranet as most important database to assist in daily work for accurate and correct answers to customer and Rep queries. Signalize unusual situations fast and address to management for follow-up as necessary. Provide help and assistance to colleagues as needed as well as supporting other departments when needed. Assist in various projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks. Effectively communicate with other department regarding customer queries/escalations  

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Call Centre Representative - Irish

The purpose of this position is to provide the second line of technical support for the VoIP residential service product line. The primary responsibility of a VoIP Tier 2 Technical Agent is to be the technical assistance for the Tier 1 agents, and ultimately the customer. The Tier 2 Agent must be able to quickly get to the root of customer or product problems by understanding all the presented data and develop a course for resolution. Major Tasks: •· Receive, process and resolve trouble tickets escalated by Tier 1. Identify and confirm the customer\'s issues (such as call quality, registration issues, networking problems) or product issues (hardware, software, functionality, defects). •· Prioritize criticality of case and resolve in quickest manner possible. •· Establish effective communications channel to work problems with end-user customers and provide problem resolution in simple, non-technical terminology. •· Provide Subject Matter Expertise and mentoring to Tier 1 agents. •· Download and interpret log files; research and determine the level of code and which files are affected. •· Interface with Tier 3 support group and Design Engineers as necessary to resolve customer and product problems. •· Utilize provided case management system to track and enter updates on trouble tickets. •· Keep current on new developments, methodologies, and techniques in VoIP and networking technology associated with your position. •· Identify process improvement areas and training needs. All other duties as required.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Technical Agent

Fix Production Incidents related to Oracle Applications system and systems using Oracle technology. Work pro-actively with the Business and Peer Functional Consultants to resolve issues. Analyse route causes to prevent the recurrence of errors, providing functional information to Technical Support Team where appropriate, ensuring fixes are in line with the existing Pan-European Solution/Design. Manage Incidents to ensure priorities are followed and deadlines met, problem analysis whenever required. Take responsibility for the fixes coming from the Technical teams before going into production. Regularly update Incidents and interested parties with progress, managing the expectations of the business in a high pressure environment.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: European ICT Functional Support Specialist (Supply Chain Man

Preliminary responsible for contact to UK customers in relation to orders. Back-up for the orderdesk France. Representing order portfolio. Securing SLA (Service Level Agreement) for UK market. Key contact for the customers. Order entry. Control pricing. Control of deviations of deliveries. Administration. Contact person for internal customer (f.e. to logistics, distribution, accounting). Filing orders, invoices, orders.  

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Orderdesk assistent UK

• Industria: Educación
• Tipo de empleo: Contrato
• Anuncio: wykladowcy

Aanvullende eisen: - MBO werk- en denkniveau, op basis van een afgesloten ICT- opleiding.
- In staat zijn om accuraat storingen te lokaliseren en diagnoses te stellen.
- Proactieve instelling gecombineerd met een pragmatische aanpak.
- Een analytisch denkvermogen en een klantgerichte instelling.
- Goede (schriftelijke en mondelinge) communicatieve vaardigheden.
- Onder druk optimaal kunnen functioneren.
- Kunnen werken in teamverband.

Templeton & Partners Limited is acting as an Employment Business in relation to this vacancy.

• Tipo de empleo: Tiempo completo
• Anuncio: ICT Beheerder Windows

Contracts and Asset Manager in the Netherlands is urgently required for large blue chip Company.

Contracts and Asset Manager will require the following mandatory skills:

Essential:

*Working in a department of 15 people
*Client facing contact with the clients core IT suppliers
*Your mission is to get the content quality and cost in line with the internal management.
*Ability to work in an independent way.
*Technical and operational experience within a purchasing environment.
*Offering proposals for improvement
*Nevi 1 and 2
*Contract and service level management and knowledge of its processes.
*Dutch language is essential
*Good commercial expertise
*Excellent negotiation skills

Nice to have Skills:

*Telecoms experience.

As Contracts and Asset Manager, you will have the opportunity to develop your skills in a highly diverse and sophisticated technical environment as part of an international and dynamic team. This is a very stable, organisation with a high probability of promotion. Interviews can be arranged immediately, so if you are this Contracts and Asset Manager, please email me your CV today. Thank you!

Templeton & Partners Limited is acting as an Employment Agency in relation to this vacancy.

• Tipo de empleo: Tiempo completo
• Anuncio: Contracts and Asset Manager - Netherlands

IT Project Manager in the Netherlands is urgently required for large blue chip Telecoms Company.

IT Project Manager will require the following mandatory skills:

Essential:

*Broad knowledge of IT (at least 5 years)
*Knowledge of IT governance frameworks and relevant commercial skills to negotiate contracts with suppliers.
*Project management methods and techniques (Prince2 or IPMA)
*Experience in the field of pre telecom.

Nice to have Skills:

*Dutch language.
*Telecoms experience.

As IT Project Manager, you will have the opportunity to develop your skills in a highly diverse and sophisticated technical environment as part of an international and dynamic team. This is a very stable, organisation with a high probability of promotion. Interviews can be arranged immediately, so if you are this IT Project Manager, please email me your CV today. Thank you!

Templeton & Partners Limited is acting as an Employment Agency in relation to this vacancy.

• Tipo de empleo: Tiempo completo
• Anuncio: IT Project Manager - Netherlands

English and Portuguese language for Customer Support Representative needed in Utrecht area! Multilingual Solutions are a team of multi-lingual Recruitment Consultants specialising in selecting the perfect candidate for the best-suited position. We are urgently looking for English +Portuguese for Customer Support Representative The Company Our Client is providing complete solutions in critical power and cooling services for desktop and data centres. Our client is a market leader based worldwide with over 12000 employees they are looking for a customer support representative Job Descriptions In this position you will be the single point of contact and provide support to all accounts.You be Establishing a strong relationship with accounts and contacts whilst assisting the relevant sales team. You will be involved in 1st call resolution for the majority of customer queries and ensuring complex quires are escalated. The overall objective is to ensure customer satisfaction is guaranteed to our client’s customers in EMEA. Job Requirements -3-4 years of related experience -Ability to multitask (logging information whilst speaking to customers) - Working knowledge of Microsoft/Unix - Excellent communication skills -Ability to work on own initiative but also work as part of a team - Flexible and the ability to learn quickly -Fluent in English and Portuguese They Offer -26K-28K per year -Bonuses based on company performance -Collective healthcare If you are interested in being apart of this international company please contact James McNair +31 (0) 20-5221788 or send your updated CV to the address below Contact Phone (0) 20522 17 88 Fax : (0) 20 522 17 79 Mailto: j.mcnair @ multilingualsolutions.com Mailto: support @ multilingualsolutions.nl

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Portuguese Customer Service Utrecht

Manager Content Department for one of our clients who is market leader in price and product comparison and is part of a holding with branches in various European countries. They are an independent company financed by the owners themselve. The company is based in Utrecht and besides in Holland they are also active in Belgium and Finland. Job Description The Manager Content Department is head of the Content Department. You are responsible for the quality, accuracy and completeness of the Product and Category related content on the websites of the group. The Content department operates on International level. Each of the local organizations utilizes resources and knowledge of the Content department for their local website(s). You'll lead of team of Language specialists, Products specialists and Data & Systems specialists. Your home base is the head office in Utrecht, the Netherlands (next-door to the Central Station). Responsibilities and Tasks: Responsible for improving the quality and completeness of the product content of the sites; Responsible for staffing the content department in order to meet local content requirements; Responsible for the productivity of the content department; Source of content knowledge for internal use (commercial and IT department) and external use (webshops and vendors); Responsible for complaint and information handling; Keeping the site up-to-date with market developments; Responsible for continuous improvement of content production on the websites; Responsible for maintaining and optimizing contacts with pan-European and local content providers and manufacturers. Job Requirements Experience/education: Bachelor or Master degree; At least two years of management experience; Skilled in internet (retail) environment, preferably consumer products; Experience with data in multilingual environments; Fluent in English. Skilled in other European languages is very much appreciated. Your profile: Do you have a passion for the Internet and its possibilities? Do you like to work in a fast growing but small company in an international e-business environment? Can you motivate and manage other people to achieve the company?s goals? Are you well disciplined; do you implement and work by structure and procedures? Is it your inner drive to maximize the company?s performance; revenue, margin, quality and customer satisfaction? Do you like to take responsibility (targets) and make sure you achieve them? Salary and Benefits The company offers you a challenging job opportunity in an international company where an open, professional and enjoyable working culture is greatly valued. They are committed to creating the conditions that enable you to develop your talents in a stimulating and inspiring environment. They aspire to see their employees become authorities in their specialty. In addition, they offer attractive conditions of employment, such as a pension based on available premium, salary savings scheme and compensation for travel expenses. If this is not a suitable vacancy for you, but possibly a dream job for a friend, send him/her this vacancy and earn yourself a tailor-made suit with our 'refer-a-friend' program. For more information check http://refer-a-friend.independentrecruiters.nl(1) Contact Information Interested? Click here to apply direct or contact Esther Scharloo through or by phone (+31) 651197037 if you have any questions. Independent Recruiters is the recruitment agency for postitions in ICT and Financial Services. For more information on our job opportunities and our way of working, please visit our website: www.independentrecruiters.nl Did you see a vacancy that would fit your friend perfectly? That is great because if your name is mentioned during a job interview you have earned yourself a stylish tailor-made suit! For more information visit: http://refer-a-friend.independentrecruiters.nl

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Manager Content Department

Taken en competenties Vestigingsmanager Undutchables    1) Begeleiden, coachen en motiveren bilateralen houden; persoonlijke doelstellingen afspreken en monitoren; beoordelen; scholing en ontwikkelbehoeften vaststellen en vervolg aangeven (indien mogelijk); in (laten) werken van nieuwe medewerkers. 2) Coördineren van activiteiten verdeling van het werk en werkdruk; taakverdeling projecten; intro nieuwe onderwerpen, zoals b.v. scholing fase II; voortgangscontrole; acquisitie; operationeel verantwoordelijk voor minimaal 1 klant; zorgt voor de arbo zaken binnen een vestiging, eventueel gezamenlijk met de arbo coördinator. Bespreekt maandelijks de arbo zaken in een vestigingsoverleg. 3) Richting geven en mede bepalen beleid mede samenstellen van het Undutchables jaarplan; vertalen jaarplan Undutchables naar een vestigingsplan; maken van keuzes en het stellen van prioriteiten. 4) Omzetverantwoordelijk begroting maken voor de vestiging voor zowel de kosten als de opbrengsten; forecasten; maandelijkse verantwoording van de cijfers maken. 5) Kennisdrager kennis hebben van het uitzendproces en de diverse wetten; kennis hebben van diverse zaken, zoals CAO en/of weten waar zaken te vinden zijn; kennis van de branche; op de hoogte blijven van diverse soorten wijzigingen, b.v. in wetten of procedures. 6) Communicatie informeren van de medewerkers omtrent diverse zaken als beleid, wijzigingen in wetten en of procedures etc, besproken onderwerpen VMO. 7) Projecten deelname aan projecten; projectleider kunnen zijn; markt in kaart brengen; account plannen (laten) maken.

• Industria: Selección de Personal
• Tipo de empleo: Tiempo completo
• Anuncio: Manager Den Haag office - PV

Provide quality customer and follow-up support by answering questions posed by both internal and external customers. Provide support for processing orders, and answering customer questions related to accounts, products, and services. Work within all the standard operating procedures (SOPs), work instructions (WI) and policies. Document customer transactions in a computer based tracking system SAP. Work to support call center phone metrics. Identify opportunities to educate customers on proper usage and functionality of the company products. Responsible for handling difficult customer situations turning them into a positive customer experience. Responsible for seeking assistance on difficult customer issues when necessary. Support an expanding base of veterinary products. Responsible for balancing customers needs with corporate objectives and policies. Responsible for following established guidelines and appropriate communication of issues regarding products and services. Other duties as assigned.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Support Consultant, speaking native Italian, C.G.

Je stuurt de afdeling planning & control aan binnen de customer services ter bewaking en bevordering van een adequaat service level management (SLA management), adequate performance reporting, alsmede hoge mate van efficiency binnen de kaders van de afgesproken service level overeenkomsten met opdrachtgevers en de financiële doelstellingen. De Manager P&C geeft leiding aan een team van circa 5 medewerkers en heeft contacten met de business unit manager, key account managers, operation managers en HR. Ontwikkelen, bewaken en verbeteren van de prognose-modellen voor contactvolumes, benodigde personele capaciteit en het aantal werkplekken ten behoeve van alle operations-projecten Functioneel beschrijven en (laten) realiseren en optimaliseren van rapportages ten behoeve van opdrachtgevers en de interne organisatie Opleveren van prognoses voor de gevraagde personeelscapaciteit op basis van forecasts door opdrachtgevers. Opzetten van SLA-management organisatie voor nieuwe opdrachtgevers in afstemming met key account manager en operations manager Leidinggeven aan de medewerkers van de afdeling Planning & Control

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Manager Planning & Control

The Inventory Analyst will be part of the Supply Chain team and will be responsible to provide analysis of inventory for all European inventory locations. In addition, this position will be focused on the on-going functional support and enhancement of the JDE applications supporting orders, deliveries, and return operations. Specifically, this individual will provide a second level of support to users and other parts of information management systems – mainly JD Edwards. He/She will work with Supply Chain lead and also plays a back role in absence of the Supply Chain lead. The Inventory Analyst will use his/her understanding of sell, deliver and return processes and the supporting business systems within a customer service center/supply chain environment. EDUCATION -Bachelor’s Degree in related field required. Advanced degree is a plus. -Experience in Change management EXPERIENCE -At least three years J.D. Edwards Enterprise One or related experience associated with order, deliver and return operations. -At least five years experience in a distribution and customer service operation supporting complex, global distribution and customer service. - Solid understanding of European distribution and customer service processes. -Experience working with project management tools, including MS-Project, MS-PowerPoint, Issues database, SKILLS -Excellent problem-solving skills with proven ability to inspire others to find creative solutions to challenging situations. - Strong analytical and data mining skill set - Experience in a lead role on projects involving system management and improvement. - Excellent oral and written communication skills. -Self-directed, yet strong team player. If you are interested in being apart of this international company please contact James McNair +31 (0) 20-5221788 or send your updated CV to the address below Contact Gustav Mahlerlaan 38, 1082 MC, Amsterdam - Zuid WTC Phone (0) 20522 17 88 j.mcnair @ multilingualsolutions.com support @ multilingualsolutions.nl

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Inventory Analyst located Utrecht area.

Company The Company located in Dreumel is a supplier of High-End automation products for Industrial Communication and Visualisation. They also offer technology training for Industrial Communication technologies. In addition to the outstanding technical features of the individual products, customers can also count on a wide range of support services. They have offices in The Netherlands, Belgium, and recently, Germany. Role and Responsibilities In this position you will be the face of the company and sell its services in the North of The Netherlands. You will working both in and outside the office, visiting clients, and following up businesses. You will be responsible for the maximisation of the turnover and the rapport with existing and new clients. You will organise meetings, take part in seminars and congresses, and look for potential business in the market where you can offer the products. Profile: *Fluent English and Dutch. German is a plus. *HBO level or technical training: electrical engineering, industrial automation, etc *3+ years in B2B sales (experience in industrial automation business is a plus) *Excellent communication skills, ability to multitask and prioritise. *Sales/Commercial approach, extremely active Salary and benefits *Competitive salary *Company Car *Laptop and other utilities *Informal environment * Development, training and growing possibilities Contact us! Urgent position! If you think this job is relevant for you or someone you know, apply now by sending your up-to-date CV to Solange Noirat: Contact Solange Noirat support (at) multilingualsolutions.nl Multilingual Solutions +31 (0)20-5221788

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Sales Employee - Internal/External

Company The Company located in Dreumel is a supplier of High-End automation products for Industrial Communication and Visualisation. They also offer technology training for Industrial Communication technologies. In addition to the outstanding technical features of the individual products, customers can also count on a wide range of support services. They have offices in The Netherlands, Belgium, and recently, Germany. Role and Responsibilities In this position you will be the first point of contact with Benelux customers in a daily basis. You will advise and give information to existing and potential customers, and sell the services and products. You will support technical issues and questions, acting as a technical backup to the Sales Employee. You will actively look for potential new clients in the market. In addition you will perform all order management duties related to the sale process. In a few words, an interesting combination of Commercial and Technical affinity make this role a unique opportunity for candidates with no experience but the right skills. Profile: *Fluent English and Dutch. German is a plus. *HBO level or technical training: electrical engineering, industrial automation, etc *No experience required, but it would be a plus *Excellent communication skills, ability to multitask and prioritise. *Sales/Commercial approach *Troubleshooting ability, customer focused and quick learner Salary and benefits *Competitive salary *Office hours * informal environment * Development, training and growing possibilities Contact us! Urgent position! If you think this job is relevant for you or someone you know, apply now by sending your up-to-date CV to Solange Noirat Contact Solange Noirat support(at)multilingualsolutions.nl Multilingual Solutions +31 (0)20-5221788

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Internal Sales and Support Employee

Making sure all invoices are sent to customers on a daily basis, the credit notes are created and sent, updating of the complaint book, and assisting the Supervisor and manager in any projects. Printing ,Checking and sending of the invoices to all customers on a daily basis. - Checking MRA's, crediting them and send the credit notes to the customer - Putting all credit note information in the complaint book and file them. - Making sure the Complaint book is updated. - The filing of all invoices, customer files and month end reports - Assisting the supervisor and manager with projects and tasks when needed

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Maintenance Clerk