Customer Support Representative (CSR) Möchten Sie für eines von Holland's aufregendsten Unternehmen arbeiten? Ein Unternehmen, für dass die Menschen arbeiten wollen? Möchten Sie Teil eines wachsenden Unternehmens werden, in dem Sie sehen können, dass Ihre Arbeit einen echten Unterschied macht? Wir sind auf der Suche nach engagierten und motivierten Kunden-Support-Profis für unser wachsendes Team, das sich um externe Kunden kümmert. Sie arbeiten in einem der führenden europäischen High-Tech-Unternehmen und geben Unterstützung für ein aufregendes Spektrum von Produkten und Dienstleistungen. Sie sind die erste Anlaufstelle für Kunden, Sie finden Lösungen für alle Arten von Anfragen. Sie erhalten ein intensives Trainingsprogramm und Möglichkeiten zur persönlichen Entwicklung. Sie arbeiten in einem internationalen Team und einem geschäftigen und lebhaften Arbeitsumfeld. Gute Karriereperspektiven werden geboten, so dass wir nach Kandidaten suchen, die aufgeschlossen sind und ihre Erfahrungen erweitern wollen. Sie müssen gute Kommunikationsfähigkeiten und Interesse an Technik haben. Sie sollten idealerweise mit der Arbeit in Kunden-Support vertraut sein. Erfahrung in Kunden-Support ist nützlich, aber nicht unbedingt erforderlich. Wir verlangen nur, dass Bewerber eine positiven Einstellung und die Bereitschaft zu lernen haben. Sie brauchen gute Sprachkenntnisse - sowohl in Wort und Schrift - in deutscher und englischer Sprache, Deutsch vorzugsweise als erste Sprache. Die Arbeitszeiten variieren zwischen zwischen 8 und 20 Uhr, so dass im Schichtsystem gearbeitet wird. Sie müssen flexibel und ein guter Team-Player sein.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Support Representative (CSR)

Responsibility of the position: •· Respond to all types of customer queries (inbound and outbound), by e-mail and chat; •· Recommend alternatives to customers when requested items or services are not (immediately) available; •· Complete & correct data entry regarding the customer queries by phone, e-mail and chat; •· Maintain new products and return goods;

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Part time Customer Service Representative (Native French spe

We are looking for a Customer Service Representative who will be responsible for handling and logging all incoming telephone, e-mail, written letters, and fax contacts from customers and/ or independent representatives of our company using/selling our products. The CSR1 has a constant focus on delivering the best possible service towards the customer within the boundaries set by us. Occasionally there are also structured outbound calling activities to customers in order to pro actively resolve issues or stimulate the sales of existing/new products. The CSR1 is constantly aware of the fact that each time the customer contacts us, it is a unique opportunity to display why the customer signed up with us in the first place.  The Customer Services Department is focused on: \"One call does it all\" - Meaning we are empowering CSR1\'s to ensure the customer is satisfied by providing educate tools and reducing the amount of hand over to other departments in order to serve the customer the best way possible. All contacts are to be handled within the quantity and quality goals set by the management of the Customer Services Department. Major Tasks: Answer incoming queries from customers, solve these queries or escalate to the appropriate department within the set procedure, to maintain customer satisfaction. Process all incoming customer letters/faxes/e-mails. Registration of all contacts in the computer system to build customer history to assist CSR1\'s when customer has further questions. Attend training sessions to be informed about new procedures/products and read daily updates every morning to keep the required knowledge level up to date to ensure quality in call handling. Using Intranet as most important database to assist in daily work for accurate and correct answers to customer and Rep queries. Signalize unusual situations fast and address to management for follow-up as necessary. Provide help and assistance to colleagues as needed as well as supporting other departments when needed. Assist in various projects from time to time such as outbound activities, customer satisfaction survey or other ad hoc tasks. Effectively communicate with other department regarding customer queries/escalations  

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Call Centre Representative - Irish

The purpose of this position is to provide the second line of technical support for the VoIP residential service product line. The primary responsibility of a VoIP Tier 2 Technical Agent is to be the technical assistance for the Tier 1 agents, and ultimately the customer. The Tier 2 Agent must be able to quickly get to the root of customer or product problems by understanding all the presented data and develop a course for resolution. Major Tasks: •· Receive, process and resolve trouble tickets escalated by Tier 1. Identify and confirm the customer\'s issues (such as call quality, registration issues, networking problems) or product issues (hardware, software, functionality, defects). •· Prioritize criticality of case and resolve in quickest manner possible. •· Establish effective communications channel to work problems with end-user customers and provide problem resolution in simple, non-technical terminology. •· Provide Subject Matter Expertise and mentoring to Tier 1 agents. •· Download and interpret log files; research and determine the level of code and which files are affected. •· Interface with Tier 3 support group and Design Engineers as necessary to resolve customer and product problems. •· Utilize provided case management system to track and enter updates on trouble tickets. •· Keep current on new developments, methodologies, and techniques in VoIP and networking technology associated with your position. •· Identify process improvement areas and training needs. All other duties as required.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Technical Agent

Preliminary responsible for contact to UK customers in relation to orders. Back-up for the orderdesk France. Representing order portfolio. Securing SLA (Service Level Agreement) for UK market. Key contact for the customers. Order entry. Control pricing. Control of deviations of deliveries. Administration. Contact person for internal customer (f.e. to logistics, distribution, accounting). Filing orders, invoices, orders.  

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Orderdesk assistent UK

English and Portuguese language for Customer Support Representative needed in Utrecht area! Multilingual Solutions are a team of multi-lingual Recruitment Consultants specialising in selecting the perfect candidate for the best-suited position. We are urgently looking for English +Portuguese for Customer Support Representative The Company Our Client is providing complete solutions in critical power and cooling services for desktop and data centres. Our client is a market leader based worldwide with over 12000 employees they are looking for a customer support representative Job Descriptions In this position you will be the single point of contact and provide support to all accounts.You be Establishing a strong relationship with accounts and contacts whilst assisting the relevant sales team. You will be involved in 1st call resolution for the majority of customer queries and ensuring complex quires are escalated. The overall objective is to ensure customer satisfaction is guaranteed to our client’s customers in EMEA. Job Requirements -3-4 years of related experience -Ability to multitask (logging information whilst speaking to customers) - Working knowledge of Microsoft/Unix - Excellent communication skills -Ability to work on own initiative but also work as part of a team - Flexible and the ability to learn quickly -Fluent in English and Portuguese They Offer -26K-28K per year -Bonuses based on company performance -Collective healthcare If you are interested in being apart of this international company please contact James McNair +31 (0) 20-5221788 or send your updated CV to the address below Contact Phone (0) 20522 17 88 Fax : (0) 20 522 17 79 Mailto: j.mcnair @ multilingualsolutions.com Mailto: support @ multilingualsolutions.nl

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Portuguese Customer Service Utrecht

Provide quality customer and follow-up support by answering questions posed by both internal and external customers. Provide support for processing orders, and answering customer questions related to accounts, products, and services. Work within all the standard operating procedures (SOPs), work instructions (WI) and policies. Document customer transactions in a computer based tracking system SAP. Work to support call center phone metrics. Identify opportunities to educate customers on proper usage and functionality of the company products. Responsible for handling difficult customer situations turning them into a positive customer experience. Responsible for seeking assistance on difficult customer issues when necessary. Support an expanding base of veterinary products. Responsible for balancing customers needs with corporate objectives and policies. Responsible for following established guidelines and appropriate communication of issues regarding products and services. Other duties as assigned.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Support Consultant, speaking native Italian, C.G.

Je stuurt de afdeling planning & control aan binnen de customer services ter bewaking en bevordering van een adequaat service level management (SLA management), adequate performance reporting, alsmede hoge mate van efficiency binnen de kaders van de afgesproken service level overeenkomsten met opdrachtgevers en de financiële doelstellingen. De Manager P&C geeft leiding aan een team van circa 5 medewerkers en heeft contacten met de business unit manager, key account managers, operation managers en HR. Ontwikkelen, bewaken en verbeteren van de prognose-modellen voor contactvolumes, benodigde personele capaciteit en het aantal werkplekken ten behoeve van alle operations-projecten Functioneel beschrijven en (laten) realiseren en optimaliseren van rapportages ten behoeve van opdrachtgevers en de interne organisatie Opleveren van prognoses voor de gevraagde personeelscapaciteit op basis van forecasts door opdrachtgevers. Opzetten van SLA-management organisatie voor nieuwe opdrachtgevers in afstemming met key account manager en operations manager Leidinggeven aan de medewerkers van de afdeling Planning & Control

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Manager Planning & Control

After thorough training, you will in reference to our Customer Service Manager be responsible for the complete customer service of the Dutch market, with the daily contact to our customers with many different tasks as; order taking, product information, project specification, reclamations/returns, catalogue dispatching and much more. You will be a central part of the team with a wide variation of contact each day where feed back to and from the external sales are a key point of the daily program. Therefore, your skills in communication will be tested and appreciated, in a company where development and growth are keywords. Our product portfolio are already in front of the business with design, quality and assortment however we never stop innovating, therefore you will participate in the further developing of our product portfolio to fit the requirements of the Dutch market with our supply chain as a valuable partner.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Assistant Dutch and English

As Customer Service Representative, youll join an international team of over 70 experienced English, German, Swedish, Spanish, Portuguese and Dutch Customer Services Representatives. Working within the Customer Services EMEA department in Amsterdam, youll be a highly motivated, customer focused professional. This role requires individuals with excellent people and customer skills since your primary function will be to interface with customers and other internal departments, as well as the ability to manage multiple priorities. RESPONSIBILITIES: • Ensuring the quality resolution of all the customer requests and issues, interacting with both external and internal customers • Responding to all incoming • Customer enquiries relating to all faults and outages, for all supported products and services following agreed processes and working to Service Level Agreements • Completing first line diagnostics and raising trouble tickets to Technical Support team • Liaising with Technical Operations Groups and other non technical teams for timely resolution of Customer faults • Detailed knowledge about the supported products and services • Adhering to the company policies and working practices, carrying them out in a professional service manner

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representative German

As Customer Service Representative, youll join an international team of over 70 experienced English, German, Swedish, Spanish, Portuguese and Dutch Customer Services Representatives. Working within the Customer Services EMEA department in Amsterdam, youll be a highly motivated, customer focused professional. This role requires individuals with excellent people and customer skills since your primary function will be to interface with customers and other internal departments, as well as the ability to manage multiple priorities. RESPONSIBILITIES: • Ensuring the quality resolution of all the customer requests and issues, interacting with both external and internal customers • Responding to all incoming • Customer enquiries relating to all faults and outages, for all supported products and services following agreed processes and working to Service Level Agreements • Completing first line diagnostics and raising trouble tickets to Technical Support team • Liaising with Technical Operations Groups and other non technical teams for timely resolution of Customer faults • Detailed knowledge about the supported products and services • Adhering to the company policies and working practices, carrying them out in a professional service manner

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representative Dutch & Spanish

As Customer Service Representative, youll join an international team of over 70 experienced English, German, Swedish, Spanish, Portuguese and Dutch Customer Services Representatives. Working within the Customer Services EMEA department in Amsterdam, youll be a highly motivated, customer focused professional. This role requires individuals with excellent people and customer skills since your primary function will be to interface with customers and other internal departments, as well as the ability to manage multiple priorities. RESPONSIBILITIES: •Ensuring the quality resolution of all the customer requests and issues, interacting with both external and internal customers • Responding to all incoming • Customer enquiries relating to all faults and outages, for all supported products and services following agreed processes and working to Service Level Agreements • Completing first line diagnostics and raising trouble tickets to Technical Support team • Liaising with Technical Operations Groups and other non technical teams for timely resolution of Customer faults • Detailed knowledge about the supported products and services • Adhering to the company policies and working practices, carrying them out in a professional service manner

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representative French & Dutch

The position of Customer Support Representative is a sales and technical support position within a technical environment handling sales and general technical issues. Duties shall include all facets of customer service: assist with incoming telephone calls, order processing, order tracking, calling customers and maintaining notes pertaining to conversations. The Customer Support Representative must be detailed oriented, possess the ability to handle many simultaneous tasks, work efficiently with little supervision, have advanced computer skills, be flexible with constantly changing priorities, have the ability to determine priorities and enjoy interacting with many people within the entire company. RESPONSIBILITIES: • Handle all Customer Service related calls • Technical knowledge of the company products • Enter customer orders accurately into the system • Assist team with projects as assigned • Develop and Maintain close relationships and contact with dealer base • Assist in resolving minor client issues when resolutions are available and know when to get a Team Leader involved • Utilize marketing tools such as website, catalog and price guide

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Support Representatives

To facilitate their growth they are now seeking to recruit a: Product Support Specialist (technical account management) You will work as part of a close-knit team focusing on solutions to support business clients and resellers in the Benelux and across Europe. You will provide product information, product training and give effective technical support to users of the products. Tasks & Responsibilities: •Provide technical account management to selected key accounts. •Provide B2B technical support to users and resellers within agreed performance levels. Support is given by phone and by email, and exceptionally in person via onsite visit. •Provide technical information and technical support to the back-office sales support and the sales account managers during the pre-sales and post-sales cycles. •Take care of timely escalation of problems requiring further attention and log all incidents in the CRM of the customer support organisation. •Responsible for signaling reoccurring problems to Customer Support management and search for opportunities of improvement. •Organise and facilitate periodic product trainings to customers and employees. •Participate in adhoc projects such as product rollout within customer fleet and improvement of internal reporting.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Product Support Specialist

For an international marine company in Capelle aan den Jssel ( Rotterdam ) we are looking for an: English/French/German Customer Service Order Manager Responsibilities: Receiving enquiries and orders from customers by phone, email, fax etc., ensuring that all necessary information is collected and acknowledging the order from the customer. Interpreting the order and seeking technical advice if appropriate. Checking that the order value maintains the customer within authorised credit limits and policies. Ensuring violations are progressed with Sales /Credit Management to a satisfactory conclusion and keeping customer advised as requested. Advising prices derived from the contract and advising an optimum delivery point as appropriate. Issuing delivery instructions to the appropriate supply hub. Issuing an order confirmation or other order related advice as requested by the customer Resolving any order related problems including suggestions for redirection of orders if appropriate Each Order Manager will service a number of THE COMPANY or Castrol dedicated customers and Sales staff. Both must be kept aware of all key issues relating to live orders. Â?Following up outstanding enquiries and quotations Gathering market intelligence and seeking for additional volume and/or opportunities to introduce new products. Building up strong relationships to dedicated customers through joined visits with key account managers. Building up knowledge and competencies in the shipping industry. Efficient and up to date administration of lost orders /enquiries. Providing regular feedback on technical and commercial issues raised by customers to the account manager and other CSS staff. Handling technical enquiries and resolving technical complaints received in the CSS, escalating significant problems and complaints to the Regional technical team where appropriate. Qualifications: HBO Level. Equivalent standard of education is seen as a highly desirable for new entrants unless alternatively candidate possesses good relevant customer service experience. Computer literate. Active listening skills. Fluency in English, French and German. Technical knowledge of any of International Marine products and services. Able to meet deadlines through good time management and allocation of priorities. Administration skills developed in an international sales environment. Strong service orientation. Demonstrating the ability to set and maintain high standards of customer service, actively looking for ways to satisfy the customer. Excellent teamwork encouraging and respecting the contribution of others and volunteering information and ideas. Ability to work under pressure and to a deadline. Attention to detail. Are you interested in this position? Please send your CV to or contact us at 010-5032900

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Are you the next English/French/German CSR Order Manager we

Job Description Commercial Contact center Agent The company helps others attain new clients and to sell more products through the method of Direct Marketing. They do this by using their skilled previous experience in Campaign Management and their internet-based software (SAAS). This software allows their clients to quickly generate leads in a cost effective manner. The software also allows organizations to structurally process complex, multi-step and multi-channel direct marketing processes. In order to support these activities the company has their very own contact center, with which they offer clients first-line contact via telephone. The Company is young and growing. After having laid solid foundations in The Netherlands and due to their current success, they are expanding. Therefore they are now looking for a new employee to help them reach success within Finland . Function Profile The company is looking for several commercial contact center agents m/f (part-time) that can strengthen their team. The campaign that this concerns is for one of the largest comparison sites in The Netherlands. This website also has a Finnish version. The goal to achieve through this campaign is to reach as many stores, in Finland , possible to become part of the website. Website Description It is one of the biggest price and product comparison sites of The Netherlands. This website offers an easy and free service through which products, services, prices, postage fees, and delivery times are compared with each other. After researching the various options and comparisons thoroughly, you are able to choose your delivery preference. The website does not sell products itself, rather it helps you contact those stores that will help you with your choice of product.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Are you THE (Finnish speaking) sales monster ?

I.Job Purpose: The A/P Processor Â?is expected to process a large volume of accounting transactions in an efficient and timely manner, using Oracle accounting systems while adhering to theCorporate Accounting Policies and MSSSE procedures governing the transactions., Â?will work closely with their Affiliate clients, ensuring open communication and timely resolution of requests or issues, Â?will communicate with the external suppliers concerning invoices, payments and other issues Â?will also be responsible to initiate and work with their GL Accountants and the MSSSE Continuous Improvement Team to identify and initiate continuous process improvements in their area of expertise and specialization, Â?will carry out the various tasks diligently, in accordance with the legal structure (different statutory accounting principles) and with the different BUÂ?s. Â?Will provide assistance to the AP Supervisor during Month End closing. Â?Perform weekly reporting for the AP Supervisor II. Key Result Areas: A/P Accounting Correct scan of documents Issue resolution; - response time to issues - good integration with the business units and suppliers III.Main Tasks and Accountabilities: 1.Invoice scanning Â?Prepare invoices received for scanning to efficiently use 170 imaging system Â?Fulfil the Quality Assurance requirements Â?Auto control his work (ex: ensure the expected number of pages was scanned...) 2. Invoice processing Â?Enter invoice headers in a correct and timely manner to Oracle Payables Â?Route the payable invoices to the applicable people so that the invoices are approved in time for payment Â?Review the aging of the invoices to monitor the invoice approval process 3. Issue Resolution Â?Ensure on-going emphasis on client service and satisfaction Â?Identifiy and resolve supplier issues in a timely and efficient manner Â?Escalate to the AP Supervisor any issues that they cannot resolve Â?Work with the AP Asupervisor as needed to resolve the issue Â?Communicate with the business unit in relation to issues 4. Payment process Â?Prepare batch and manual payments weekly Â?Ensure that payments are made weekly Â?Ensure urgent payments are processed timely Â?Provide information regarding payments Â?Signale exceptions in the payment process 5. Month End Â?Prepare liability and vat tie-outs at the end of the month Â?Run month end reports Â?Assist in month end issue resolution 6. Supplier maintenance Â?Liaise with supplier maintenance and business on creating new supplier and updating existing suppliers Â?Indicate supplier detail changes timely 7. Continuous Improvement: Â?Identify areas of improvement Â?Contribute to continuous improvement inititiatives Â?Ensure that improvements are incorporated in the work routine IV.Key Relationships: Internal Working Relationships: Â?Daily interaction within the MSSSE AP Supervisor Â?Contact with the treasury department on forecasting cash flow and reconciling bank statements. Â?Regular contact with BU Â?Interaction with MSSSE EU External Working Relationships: Â?Regular contact with external suppliers. Â?Tax auditors and statutory auditors in relation to the statutory and legal requirements and in relation with the annual and tax audits for the various BU VI.Performance Criteria (Key Performance Indicators): Â?Number of batch/invoice that needed to be re-scanned Â?Quality of the deliverables of Procurement to Payment team. Â?Number of invoices recorded per week Â?Quality and timeliness of the payment of invoices Â?Number of invoices per supplier per period should be at an efficient level. Â?Average time period between invoice date and payment date. Â?Backlog in-tray Â?Overdue payments (penalties, interest charges etc.) Â?Enhancements realized by special projects.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Accounts Payable French

Responsibility of the position: •· Respond to all types of customer queries (inbound and outbound), by e-mail and chat; •· Recommend alternatives to customers when requested items or services are not (immediately) available; •· Complete & correct data entry regarding the customer queries by phone, e-mail and chat; •· Maintain new products and return goods.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Part time Customer Service Representative (Native French spe

- Customer Service to  Austrian client base - Reporting - Support projects so that it is  completed in to time   and  to budget - Trouble-shooting of project issues - Manage and set-up certain relationships

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer service representative - native Austrian speaker

As Customer support executive you are the First point of contact between our Danish and other international client with technical and functional questions. You handle as many queries as possible yourself and escalate complex technical questions through to the Development department. By this process you can keep track of the process between clients and Development. You perform tasks accurately and ensure queries are noted correctly in our database. During implementation of new clients you work closely with the department Consultancy to ensure a good take-over and intake of new clients. Product knowledge you gain by working with the team and by taking initiative to increase your own knowledge. Basically, an independent, instructive position within a dynamic start with many possibilities for growth.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Support Executive speaking native Danish - PN