Your mission: A proactive member of the Distribution team, organizing and coordinating outbound shipments and returns for customers on day to day bases ensuring optimal customer satisfaction and efficiency. The Distribution Customer Support Representative provides information to internal customers regarding outbound logistics and returns and prepares documents for outbound logistics including export documents. Participates in projects and initiatives to optimize customer service and minimize costs. PRIMARY DUTIES AND RESPONSIBILITIES: • Coordinating all outbound shipments on an operational level. This requires close communication with Customer Support, Shipping and Receiving, Order Picking, logistic service providers and other departments. • Organise shipments to Latin America, USA/Canada, Pacific and Far East and maintain an efficient working relationship with external logistic service providers. • Prepare all necessary export documentation, such as Commercial invoices, Certificates of Origin, Manufacturer Declarations and L/Cs. • Follow-up on customer questions and issues regarding shipments and returns. • Follow-up on all questions and issues (including special requests) from internal customers regarding outbound logistics. • Coordinate and assist on return orders / shipments. • Communication within Distribution and with other departments to discuss customer issues. • Effective communication with logistics service providers (a.o. operational, escalation and issue resolution) • Provide input for the Distribution Service Guide. • Provide and maintain up-to-date information regarding above mentioned activities. • Participate in improvement projects to increase customer service and minimise costs. • Comply with all safety policies and procedures. • Other related duties and responsibilities as assigned or required. • On an as needed basis, performs order fulfillment work directly.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Distribution customer support rep

Do you speak fluent German and English and do you like to work in a dynamic and young environment, than this is the job for you! For an International hardware company we are searching for a qualified Customer Care Operator, who can successfully handle our customers questions via email or telephone. Part time German Speakers Responsibilities - Customer Care for Netherlands/Overseas (including both end-users and dealers) - Respond to requests and questions via phone, fax, post and email (related to our products and returns) - Dealing with questions related to the functionality of our products and volunteer solutions - Support internal departments with related subjects Requirements - Practical experience with computer hardware - Practical experience with computer installation and Operating Systems in Windows ME/2000/XP - Good understanding of Dutch or English and German - Native speaker is preferred - Good customer friendly attitude - Fast learner. Are you interested in this position, please send your cv to:

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Part time German speakers wanted

Job Specification Position 2 Customer Service Representatives UK- Financial services Company This company is a rapidly growing supplier of communication and logistics services with branches in Abcoude, Venlo and Venray. With some 85,000 employees Bertelsmann operates in the fields of publishing, entertainment, television, newspapers/magazines and new media and services. Europe's largest customer services providers with 55 offices worldwide. The company. has a number of (inter)national clients with an excellent reputation. For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with experienced, highly- motivated and enthusiastic: Responsibilities/Tasks The Customer Service Representative will be responsible for the answering and processing questions and responses from company's European clients, be it by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company. You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such. Daily Duties: *Handle queries from commercial clients received via email/phone/fax, independently and responsibly *Analyse query to be able to understand best possible solution *Manage relationship with the Client to ensure positive perception of the bank is not diminished *Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries *Understand financial nature of queries and respond on an adequate level of professionalism *Prioritise issues and maintain quality of service offered despite of the high level of pressure *Manage different systems at the same time to be able to search for the information required in a speedy manner Requirements *Good communication skills *A clear and friendly (telephone) voice *Accurate *Willingness to work 40 hours during the training weeks *Congenial / team spirit *Client and service-oriented *Excellent communication skills (native or near-native), both written and oral in English *Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer MUST HAVE A WORK PERMIT FOR THE NETHERLANDS Basic Skills: *Ability to use the phone system *Keyboarding skills *Availability to stay long term (1 year minimum) *Flexible with regards to shifts *Flexible with regards to change in procedures *Ability to work in a multi-cultural environment *Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc) *Generic professional skills (punctuality, discipline, manners, politeness, appearance) Other *Company offers you an interesting job in a fast-growing and inspiring organisation. To apply you need to have: *Customer service experience (experience with customers) *Checked references *Motivational letter *CV in English

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representative UK 2x

Job Specification Position 2 Customer Service Representatives German - Financial services Company This company is a rapidly growing supplier of communication and logistics services with branches in Abcoude, Venlo and Venray. With some 85,000 employees Bertelsmann operates in the fields of publishing, entertainment, television, newspapers/magazines and new media and services. Europe's largest customer services providers with 55 offices worldwide. The company. has a number of (inter)national clients with an excellent reputation. For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with experienced, highly- motivated and enthusiastic: Responsibilities/Tasks The Customer Service Representative will be responsible for the answering and processing questions and responses from company's European clients, be it by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company. You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such. Daily Duties: *Handle queries from commercial clients received via email/phone/fax, independently and responsibly *Analyse query to be able to understand best possible solution *Manage relationship with the Client to ensure positive perception of the bank is not diminished *Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries *Understand financial nature of queries and respond on an adequate level of professionalism *Prioritise issues and maintain quality of service offered despite of the high level of pressure *Manage different systems at the same time to be able to search for the information required in a speedy manner Requirements *Good communication skills *A clear and friendly (telephone) voice *Accurate *Willingness to work 40 hours during the training weeks *Congenial / team spirit *Client and service-oriented *Very good communication skills, both written and oral in the Germanlanguage *Excellent communication skills (native or near-native), both written and oral in German *Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer MUST HAVE A VALID WORK PERMIT FOR THE NETHERLANDS Basic Skills: *Ability to use the phone system *Keyboarding skills *Availability to stay long term (1 year minimum) *Flexible with regards to shifts *Flexible with regards to change in procedures *Ability to work in a multi-cultural environment *Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc) *Generic professional skills (punctuality, discipline, manners, politeness, appearance) Other *Company offers you an interesting job in a fast-growing and inspiring organisation. To apply you need to have: *Customer service experience (experience with customers) *Checked references *Motivational letter *CV in English

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service representatives German 2x

The Application Support Technician position is a position for someone working at a service desk, who has experience with Windows, and would like to take the next step into your career. This chance is unique: work within an international environment in a high tech European agency and boost you career by developing your ICT skills. First of all, you will be part of a highly motivated and result oriented Application Support Team, and you report to the Technical Support Manager. Your task is to support company s internal systems and administration, and you provide user support for our internally developed web based applications to clients throughout Europe. Can it be more exiting? Organisation The mission of this agency is to shape the development of Europe’s space capability and ensure that investment in space continues to deliver benefits to the citizens of Europe. This state of the art organisation is a project of its 17 European member states. Therefore it can undertake programs and employ the highest qualified employees, from all over the world, as no other unique country is able to do.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: APPLICATION SUPPORT TECHNICIAN: NEXT STEP FROM SERVICE DESK

Job Specification Position Customer Service Representatives - Financial services Company This company is a rapidly growing supplier of communication and logistics services with branches in Abcoude, Venlo and Venray. With some 85,000 employees Bertelsmann operates in the fields of publishing, entertainment, television, newspapers/magazines and new media and services. Europe's largest customer services providers with 55 offices worldwide. The company. has a number of (inter)national clients with an excellent reputation. For our Multi Channel Customer Service Centre in Venlo we would like to get in touch with experienced, highly- motivated and enthusiastic: Responsibilities/Tasks The Customer Service Representative will be responsible for the answering and processing questions and responses from company's European clients, be it by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company. You are working for a worldwide presence, renowned financial institution and be part of the financial market as interesting and challenging as such. Daily Duties: *Handle queries from commercial clients received via email/phone/fax, independently and responsibly *Analyse query to be able to understand best possible solution *Manage relationship with the Client to ensure positive perception of the bank is not diminished *Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries *Understand financial nature of queries and respond on an adequate level of professionalism *Prioritise issues and maintain quality of service offered despite of the high level of pressure *Manage different systems at the same time to be able to search for the information required in a speedy manner Requirements *Good communication skills *A clear and friendly (telephone) voice *Accurate *Willingness to work 40 hours during the training weeks *Congenial / team spirit *Client and service-oriented *Excellent/ Native French and very good communication skills, both written and oral in the English language *Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer MUST BE ABLE TO OBTAIN OR BE IN POSSESSION OF A VALID WORK PERMIT FOR THE NETHERLANDS Basic Skills: *Ability to use the phone system *Keyboarding skills *Availability to stay long term (1 year minimum) *Flexible with regards to shifts *Flexible with regards to change in procedures *Ability to work in a multi-cultural environment *Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc) *Generic professional skills (punctuality, discipline, manners, politeness, appearance) Other *Company offers you an interesting job in a fast-growing and inspiring organisation. To apply you need to have: *Customer service experience (experience with customers) *Checked references *Motivational letter *CV in English

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representatives French 2x - Financial Servi

As a result of the ongoing growth of the international e-commerce market, our client needs an enthusiastic, experienced Customer Support expert who will enjoy the challenge of supporting us in the further building up of their company as a leading international payment service provider. If you are challenged by a role where you can work in an enthusiastic and successful team of professionals that are constantly seeking to provide creative, innovative and high quality e-financial solutions to international merchants, then we need you!  As a Customer Support agent you will be part of the Operations department of . You will fulfil an important role. You are the link between the different parts of the company and you will work with several departments such as Sales and IT. Operations is responsible for administrative and technical support of national and international merchants.   Your tasks: Process administrative tasks and payments Analyse transactions Act as the first point of contact for customers and shoppers by telephone and email Liaise with Financial Institutions Analyse issues and resolve them timely and independently

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: CUSTOMER SUPPORT - DUTCH & ENGLISH

Preliminary responsible for contact to UK customers in relation to orders. Back-up for the orderdesk France. Representing order portfolio. Securing SLA (Service Level Agreement) for UK market. Key contact for the customers. Order entry. Control pricing. Control of deviations of deliveries. Administration. Contact person for internal customer (f.e. to logistics, distribution, accounting). Filing orders, invoices, orders.  

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Orderdesk assistent UK

Servicing our client’s Account the role will provide resolution to Help Desk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.    

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Wil je in prachtig CORK Ierland wonen en werken heb je goede

To look after export / import shipments. To maintain internal and external contacts with shippers, offices overseas and agents. To co-ordinate hauliers. To handel the administrative part of the deepsea transports. To prepare and take care of necessary documentation.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Native Swedish speakers wanted

Dealing with incoming as well as outgoing calls. Register reports and dealing with complaints of debtors, advising role to the client. Providing clients high level service in order to secure continuity project Develop knowledge of the products In short: - Calling companies in different language to chase payments; - Handling emails - Handling faxes - Reporting

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Part time (20 hrs) Greek Collector - Native Greek with fluen

For an international fashion company in Klundert ( Breda) we are looking for a: Spanish/English Customer Service Representative Responsibilities: Responsible for order maintenance and cleaning up order book. Responsible for the receipt and processing customer orders, inquiries and /or complaints, by maintaining a clean order book meaning: checking open orders, balances. Releasing orders and informing customers/sales of any changes/adjustments. Investigating and solving complaints and return issues Responsible to ensure Â?contact point for clients and salesÂ?, by recording and processing orders received by WIN, EDI, mail, phone, fax on a daily bases. Ensure 100% phone coverage during office hours. Search for possible solutions for problems and apply them Act as an intermediary between customer/sales/ internal departments, by ensuring correct communication between customers and sales on daily bases. Provide reports for customers and sales to improve the budget and service/sales. Check with financial department the hold /credit status of orders/customers. Qualifications: MBO level Fluency in English and Spanish 1-2 years of experience in a similar position Maintains a positive and productive attitude in times of ambiguity and uncertainty; Adapts quickly to new responsibilities, requirements and tasks. Accurate and precise way of working, ability to work under pressure, show initiative and flexibility, has an eager to learn mentality. Being able to work independently as well as a team-player Knowledge of the ACS (AS-400) system, Outlook, Excel, Word. Please note that we are only able to register people who are living in The Netherlands . We need people who can start immediately Salary indication: 2100-2200 gross Are you interested in this position? Please send your CV to or contact us at 010-5032900.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Experience in Customer Service and interested in fashion? Sp

Ensure that customer needs are met, or exceeded, via an optimum order management process, to include order entry, order tracking, management of lead times, timely delivery of order documentation. Work effectively with demand, planning and logistics, as a critical part of supply chain, by reinforcing agreed upon lead-times with customers and business units to assure optimal stocking levels at the distribution centers. Act as a liaison between customers, business unit contacts, internal support areas and other departments

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Addicted to H2O? Fluent Italian and English- SE

You will be working for a worldwide presence, renowned financial institution and will be part of the financial market as interesting and challenging as such. The Customer Service Representative will be responsible for answering and processing questions and responses from our European clients, be it by telephone or e-mail. You are interested to work in an enthusiastic multilingual team within a dynamic and rapidly growing company.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Client Service Representatives - Financial Services - Variou

Input and booking of sales orders. Advise customers about products. Solve problems. Produce quotations and invoices. Related administrative tasks.

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Support Italy

Order preparation Order entry in a given time line Order release in ODS due to given timelines in coordination with the warehouse Entry and monitoring of campaigns in ODS Management of all kinds of adjustments Complain management Handle Document Management System (DMS) Track and trace of orders Management of returns

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representative - Dutch/French

Providing general support by e-mail and telephone to end consumers and retailers, who are either members of a new loyalty program or who are interested to participate. Send out enrolment forms and loyalty cards; Inform customers on how to use the retailer website; Register complaints received via e-mail, mail, phone or fax on the website; Handle requests for new activation codes to access the site station specific web-pages; Follow-up gift order limit with internal sales organisation; Monitoring of card over-ordering at site; Provide aggregated reports for sites w/o web access on occasional basis/ on specific requests;

• Industria: Otros
• Tipo de empleo: Tiempo completo
• Anuncio: Customer Service Representative - Dutch/French/German

Company : Our client is a leading communications and entertainment group that is known for the quality of their products. They have their European headquarters based in The Netherlands that supports their European customer base and their entire IT support network.
Role : A new position exists for a Dutch IT Support professional to join their team in The Netherlands. You will be supporting their local and European users on a range of IT issues. The support team is responsible for installing workstations, IT security, network configuration, back ups and application support.
Skills : The ideal candidate will possess Fluent Dutch plus experience of Windows Server, VM Ware, Citrix, and understanding of IT Security Policies. You should have a minimum of 1-2 years in a similar IT support role.
Gain : This Company offers a very competitive salary, benefits and good work environment where you have access to their technology and products. If you are interested in an onsite technical support role please call us to discuss this role. Netherlands: +31 202 015 444

• Tipo de empleo: Tiempo completo
• Anuncio: Dutch Technical Support for lead IT Company in Amsterdam. Up

Our client has firmly established itself in their industry with a unique approach to chemical sales that combines the most efficient business processes with personal, one-to-one sales relationships. Their customer focused team values, emphasises, and incorporates Information Technology into their cutting-edge sales strategy. Our client offers a workplace where individual employees make a difference, change is welcomed, and personal growth is a way of life.

The Customer Solutions Specialist serves a vital function in company’s Operations team, ensuring that the customers’ needs are met in an effective and efficient manner. Customer Solutions Specialists interact with many groups within and outside of the company while addressing critical customer requests. Our Customer Solutions Specialists build strong business skills, which can lead to advancement opportunities on our Marketing and Sales team.

Job Profile

• Answer incoming phone calls, place customer orders, and consistently provide excellent service to our customers.
• Following and/or implementing special instructions for various accounts and maintaining accurate and up-to-date notation on all service incidents.
• Creating new ideas and effectively presenting useful suggestions for improvement of existing processes, and be ready to implement them.
• Training and coaching new team members as they are hired.


Candidate Profile

• 4 year university degree (any area of study)
• Starter candidates accepted. Customer Service experience desirable but not required.
• Strong analytical and problem solving skills
• Strong time-management skills
• Very strong phone presence in terms of confidence, communication skills, and ability to engage with different types of people at all professional levels
• Personality: risk-taking, entrepreneurial, self-motivated, high-energy, comfortable in a high-pressure environment, dedicated to self-improvement and learning. 
Your Career is Our Career

Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.

Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format.

• Tipo de empleo: Tiempo completo
• Anuncio: 08-0716 - Customer Service Specialist - Italian

For our international client, based in the Arnhem region, we are currently looking for an Inside Sales Engineer (ISE) Level 2 to join their European team.

Job Profile

With guidance and direction from their Field Sales and Service Engineers or more senior ISE’s, the ISE II undertakes standard technical support, quotation, sales and order administration activities for the Country Sales Team.

• Generate inter-company and customer correspondence as needed
• Ensure compliance with contract and government requirements
• Carry out export compliance screening according to QMS procedures
• Ensure that all departmental operating procedures are adhered to
• Identify discrepancies within the procedures
• Generate and follow-up of Customer Experience Register forms (‘complaints’)
• Schedule time for personal development of product, applications and industry awareness
• Deliver high quality of work
• Entry of quotations and orders
• Timely and correct handling of enquiries, quotes and orders
• Provide technical and application assistance to customers
• Up-to-date quote monitoring system
• Process repair orders
• Ensure repair order cycle-times are in accordance with the agreed departmental KPI's trends as required
• Establish technical descriptions, prices and deliveries within Delegation of Authorities
• Correct and timely support of members of the customer service teams
• Assist with training and developing when needed
• Prepare analyses and reports
• Research missing information
• Recommend improvements
• Communication with customers, sales engineers and colleagues in a professional manner
• Correct translations of reports and documents


Candidate Profile

• MUST BE Native Spanish with 100% fluency in English
• Must have an affinity with technical industry or have a technical study such as IT, architecture, civil engineering (BUT NOT Electric Engineering as this is too senior for this post)
• Previous experience in customer service and administration is preferable
• Excellent communication skills both verbally and written
• Analytical
• Accurate
• Flexible
• Team player
Your Career is Our Career

Our service is personal and targeted; we listen to what you want. Our ethos of "a good job well done", means that we work hard to deliver what we promise, each and every time. This focus allows us to provide customers with a total recruitment solution across discipline, level, location & requirement that combines a fresh approach with traditionally founded, tried and tested business principles.

Our experienced team of consultants will review your application and your CV in full. Candidates matching all vacancy requirements as specified by our clients will be contacted within five working days. If you have not been contacted, your application has not been successful on this occasion. Your CV will be forwarded to our admissions team who will be in touch with you to start/update your registration. If you are interested, please send your CV in English and in Word format.

• Tipo de empleo: Tiempo completo
• Anuncio: 08-0718 - Inside Sales Engineer Level 2 - Native Spanish wit