Teamleader CSR

Customer Service Representative related activities To manage the complete process of input and follow-up of customer orders To manage the customer base in a proactive way, based upon all available data To keep close contact with all internal and external parties involved (i.e. sales, logistics, finance), to ensure accurate order follow up. Team Leader related activities Prepare and report on the agreed budgets according BL requirements and processes. Support the creation of an empowered, well-trained, professional and knowledgeable team, that provide Customers accurate, relevant information/advice, respect our Customer at all times, listen to our Customers and let them see that their comments and feedback matter. The main challenge will include the following duties and responsibilities: Monitor, processing and follow-up of sales orders, from input to delivery Ensuring that necessary transport and shipping is arranged, including relevant documents Ensure invoicing of all sales orders and keep track of timely payments (via invoice/credit controller) Communication with customers and other parties involved on all customer service related subjects Providing excellent service to our customers Create/identify/execute customer projects to increase the customer satisfaction level Focus on key accounts; Identify and resolve structural issues Visit customers to discuss their business face to face Support ERP implementation Support, review and direct the Customer Service Team in Venlo Create daily, monthly and ad hoc reports related to the customer services processes Defining workflows, adjust them were required and capture them in the customer service manual Firm support in customer escalation issues