Swedish Level I Technical Support.

Location: Belfast Salary: ô15,000 + Benefits+ Long Term Career Progression and salary reviews+ Full Relocation . Company Information: My client is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions. Job Outline: Handle inbound and outbound calls to and from end-users, dealers, resellers as well as business customers ô When required, handle customer requests in written form, such as email, letters, faxes, chat and forums. ô Identify, diagnose, and resolve customer issues related to the configuration and/or use of L Products. ô Maintain in-depth, current working and conceptual knowledge of the product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. ô Provide support during both normal business hours and outside normal business hours on a rotational basis. This will include evening, weekend & extended support hours. ô Document solutions and track communications as required and defined within Contact Center processes. ô Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues. ô Ideal Candidate: Fluent Swedish and English speaker with a Passion for IT and Technology. This is an excellent opportunity to develop a long term career! Start Date: ASAP Contract: Permanent 100ôs of jobs available for multilingual candidates at ALL levels in ALL areas If you are interested in this position please sent you CV in English (Word doc.) To Ms. Katarzyna Szydlo at katarzynas[at]meghengroup.com Meghen Group Support Services Your recruiter: Katarzyna Szydlo +353-1-894-3011 www.meghengroup.com