German Technical Support

Richmond Recruitment have a great opportunity for a German Technical Support Engineer in a large Multi-National company in Cork.

Job Responsibilities

· Traditional First and Second Line Technical Support, understanding Customer needs and providing solution to meet those needs.

· Be an active member of the group (i.e. handle cases as necessary, etc.)

· Ensure efficient flow of cases within the virtual European Support Teams ensuring objectives are met.

· EMEA Support will also be the location of QA activities for French, German, Italian and Spanish products. Technical Support staff will perform the QA activities.

· Manage Hot Cases/ Escalations working as necessary with customers & colleagues (Escalation Management/Support Team/Field etc).

· Establish a Development Plan and work within the MBO Program to meet/exceed objectives.

· Normal mode of operations must be multi-tasking.

· Helping to drive TS proactive duties

· Writing/reviewing Support Notes.

· Writing/reviewing Troubleshooting/Diagnostic notes

· Ensuring compliance with Support Services SOP's

Skill Requirements



· Applicants must have a BS in Engineering or Computer Science, or equivalent

· Experience in the following technologies:-

· Understanding of object-oriented architecture for Relational Databases and/or understanding of Relational Databases including SQL.

· Preferably 2 to 4 years of technical support experience or consulting experience

· Experience with Unix (Solaris, AIX, Linux or HPUX) to System Admin level plus practical experience with Win 2K and/or Win NT

· Knowledge in any of the following will be an advantage:

· Database Administration / Performance Tuning experience with Oracle and / or one of SQLServer, Sybase or DB2

· Application Servers ie. Tomcat, BEA Weblogic, IBM Websphere

· XML. HTML, DHTML

· Familiarity with Active Directory, Certificates, Mail Servers,

· Familirarity with LDAP

· Programming experience, preferably Java, JSP/ASP.

· Ability to understand or gather information on what the customer is trying to achieve and delivering a solution to the customers need. Excellent analytical/troubleshooting skills.

· Experience with Documentum is a plus.

Required to have: German language skills along with English